Alcatel Carrier Internetworking Solutions 1000 ADSL manual Problem, Solution

TROUBLESHOOTING TIPS

Problem

ADSL modem does not work (visual indicators do not light)

ATMF connection does not work

Ethernet connection does not work

Poor ADSL modem performance

Power/Sync LED is solid green, but no traffic is passing through

Power/Sync LED remains solid red

Solution

Verify that the ADSL modem is plugged into an electrical outlet.

Verify that the power switch on the ADSL modem is turned on.

Verify that the cable is securely connected to the ATMF-25 connector.

Verify that the cable is securely connected to the 10BASE-T connector and that the correct cable type for Ethernet equipment is being used.

Verify that the ADSL modem is installed as described in instructions in this user’s guide.

Verify that the ADSL modem has adequate ventilation. Place the modem on an even, hard surface. Do not stack books or paper on the modem.

Verify that in-house wiring is routed away from possible sources of interference, such as electrical wiring.

Turn the ADSL modem off and on again.

Turn the ADSL modem off and on again.

If problem remains, contact the service provider.

If the troubleshooting tips do not resolve the problem, contact the service provider for assistance.