AltiGen comm 600H manual Activity Display, FWD forwarding

• FWD - forwarding

Note: The area is blank if the agent is in any other state.

Figure 5. Alti-IP 600H Workgroup Display example

In the workgroup display example, QL5 indicates there are five calls in the queue, QT12 indicates the one of the calls has been queued for 12 minutes, WG2000 indicates Workgroup 2000, NRDY indicates the agent is not ready.

When a call rings the agent or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display, and the first line stays the same. However, when more than one call is outstanding, the first line shows the Call n/n display.

If the agent is a member of multiple workgroups, you can use / to view the queue status of all workgroups the agent belongs to.

This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin.

Activity Display

When the Alti-IP 600H user calls an extension in the system which has Activity codes set up, if the call goes into RNA handling or the destination user has DND enabled, the Activity code is displayed on the IP phone.

Note: This feature is not available in Basic Mode. Also, the activity displayed on the IP phone may truncate the caller ID/caller name.

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