Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1.Any product on which the serial number has been defaced, modified or removed.
2.Damage, deterioration or malfunction resulting from:
a)Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
b)Repair or attempted repair by anyone not authorized by AltiGen Communications.
c)Any damage of the product due to shipment.
d)Removal or installation of the product.
e)Causes external to the product, such as electric power fluctuations or failure.
f)Use of supplies or parts not meeting AltiGen Communications’ specifications.
g)Normal wear and tear.
h)Any other cause which does not relate to a product defect.
3.Shipping, installation,
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service:
