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AltiGen comm 600H Firewall Considerations, Troubleshooting

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Firewall Considerations

40 Alti-IP 600H Manual

Firewall Considerations

If using a firewall in the AltiWare environment, the following network

ports are used:

Troubleshooting

The following table provides the most common problems an end user may

encounter. For Alti-IP 600H phone questions or problems not listed here,

Client Server TCP UDP

AltiAdmina

a. It is recommended that this be run only in an intranet.

AltiWare DCOM 135 135

AltiConsole AltiLink + 10025

AltiControl AltiLink+ 10025

AltiReach AltiLink 10015

AltiView/AltiAgent AltiLink+

VM Service

10025

10028

Supervisor AltiLink+

Internal/External CDR

Logger

10025

10027

CDRSearch AltiLink+

Internal/External CDR

Logger

10025

10027

10029

TAPI Client TAPI Gateway 10026

Alti-IP 600H AltiGen IP Phone Service 10032

VoIP H.323/H.225

Gatekeeper

VoIP H.323/H.225 1720

1718, 1719

VoIP Message

Waiting

VoIP Message Waiting 49151

VoIP H.245 VoIP H.245 From 49152 to Nb

b. N=49152+ (62*number of boards)–1

VoIP RTP VoIP RTP

VoIP ATPS VoIP ATPS 10032

Web Client AltiLink+

NetMeeting Chat

plus VoIP ports described

above

10025

1720

Contents

Main WARNING! NOTICE TRADEMARKS Contents CHAPTER 4 Configuring Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . .23 Page Page Warranty vi Alti-IP 600HManual Effect of State Law Sales Outside the U.S.A. Preface: About This Manual Overview Page An Overview of the Alti-IP 600H Alti-IP 600H Manual 2 Alti-IP 600H Manual 3 Hardware Components New in Version Level 12XX Page Page System & Network Requirements System Requirements Note: Network Requirements Important: AltiGen IP Phone Service Plug and Play Feature Basic Mode Normal Operation Installation Manual Setup Page Alti-IP 600H Manual 11 After creating the IP extensions, you can set the following parameters: Alti-IP 600H Manual 12 Notes: To connect the Alti-IP 600H: Page Plug and Play Setup Important Notes: Plug and Play Setup Before IP Phone is Started Plug and Play Setup After IP Phone is Started Remote Installation Verifying the Phone Startup Process Resolving Errors Upon Startup Active Logon While Another Handset is Already Logged On To the Same Extension Important: Restoring Default Settings Rebooting the Alti-IP 600H Configuring Phone Setting Soft Keys Dialing an IP Number Directly from the Alti-IP 600H Notes: Headset Port Support Important: Operation Notes Configuring Phone Settings Important: System Settings Network Settings Alti-IP 600H Manual 24 Modifying DHCP Settings Enabling DHCP Disabling DHCP Configuring IP Settings Assigning a Local IP Address Assigning a TFTP Server Updating Phone Firmware Important: Resolving Errors Upon Startup Configuring NAT Assigning NAT Setting Ring Tones Distinctive Ringing Support Workgroup Status Display Activity Display Page Alti-IP 600H Manual 33 HAPTER Phone Functions Alti-IP 600H Manual 34 Alti-IP 600H Manual 35 Alti-IP 600H Manual 36 Alti-IP 600H Manual 37 Page Appendix A Specifications Firewall Considerations 40 Alti-IP 600H Manual Firewall Considerations If using a firewall in the AltiWare environment, the following network ports are used: Troubleshooting contact AltiGen Technical Support. Page LCD Messages Local Menu Configuration Messages Alti-IP 600H/600PH Running Messages LCD Messages 44 Alti-IP 600H Manual Alti-IP 600H Manual 45 IP Phone Boot Messages The following messages may be displayed in the LCD when booting the Alti-IP 600H/600PH: User Reference Basic Phone Operation Page Alti-IP 600H Manual 47 Page Alti-IP 600H Manual 49 * * Feature Codes AltiServ Feature Codes User Reference 50 Alti-IP 600H Manual Glossary A B D Page K L M N O P Q R S T Mail System U V W Page Index A B C D H I K L M