AMCC 720-0138-00 - page 162

Appendix D. Warranty, Technical Support, and Service

154 3ware Serial ATA RAID Controller User Guide for the Power Mac G5

Contents

Main Copyright Trademarks Disclaimer www.3ware.com iii Table of Contents About this User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 3. 3DM 2 (3ware Disk Manager) Introduction . . . . . . . . . . . . . .14 Chapter 4. Configuring Your Controller . . . . . . . . . . . . . . . . . . . . . . . . . 28 iv 3ware Serial ATA RAID Controller User Guide for the Power Mac G5 Chapter 5. Configuring Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Chapter 6. Maintaining Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Page Page About this User Guide How this User Guide is Organized Conventions Screenshots Getting Started with Your 3ware RAID Controller Physically Install the Controller and Drives Install the 3ware Driver and Disk Management Software Configure the RAID Unit and Drives Set Up Management and Maintenance Features Page Initial Settings for Policies and Background Tasks Table 2: Default Settings for Policies and Background Tasks Introducing the 3ware 9590SE-4ME RAID Controller System Requirements Understanding RAID Concepts and Levels RAID Concepts Available RAID Configurations RAID 0 RAID 1 RAID 5 RAID 10 Single Disk Hot Spare Determining What RAID Level to Use Using Drive Capacity Efficiently 3ware Tools for Configuration and Management Monitoring, Maintenance, and Troubleshooting Features Page 3DM 2 (3ware Disk Manager) Introduction Browser Requirements for 3DM Installing 3DM Uninstalling 3DM on the Macintosh Starting 3DM and Logging In Logging In to the 3DM Web Application Starting and Stopping the 3DM Process Manually on the Macintosh Viewing 3DM Remotely Using a Web Browser Working with the 3DM Screens 3DM Menus Viewing Information About Different Controllers Refreshing the Screen 3DM Screens and What They're Used For Working with the 3DM Screens www.3ware.com 23 Table 5: List of 3DM Pages Setting Up 3DM Preferences Setting and Changing 3DM Passwords Managing E-mail Event Notification Enabling and Disabling Remote Access Setting the Incoming Port # Setting the Frequency of Page Refreshes Configuring Your Controller Viewing Information About a Controller Page Viewing Controller Policies About Controller Policies Setting the Auto Rebuild Policy Using Auto-Carving for Multi LUN Support Setting the Size of Volumes Created with Auto-Carving Configuring Units Configuring a New Unit Configuration Options When Creating a Unit Drives to be included in the unit Type of configuration (RAID Level) Name of the unit (optional) Stripe size, if appropriate for the RAID level Unit policies Creating a Unit Initializing (Formatting) and Partitioning Units Page Page Page Creating a Hot Spare Naming a Unit Setting Unit Policies Enabling and Disabling the Unit Write Cache Setting Auto Verify for a Unit Setting Continue on Source Error During Rebuild Enabling and Disabling Queuing for a Unit Setting the StorSave Profile for a Unit About StorSave Profile Levels Setting the StorSave Profile through 3DM Changing An Existing Configuration RAID Level Migration (RLM) Overview Table 7: Valid Migration Paths Changing RAID Level Expanding Unit Capacity Informing the Operating System of Changed Configuration Deleting a Unit Page Removing a Unit Moving a Unit from One Controller to Another Adding a Drive Removing a Drive Page Rescanning the Controller Maintaining Units Checking Unit and Drive Status Page Enclosure LED Status Indicators Unit Statuses Drive Statuses About Degraded Units About Inoperable Units Alarms, Errors, and Other Events Viewing Alarms, Errors, and Other Events Downloading an Error Log Viewing SMART Data About a Drive Background Tasks About Initialization Initialization of Different RAID Types Background Initialization After Power Failure About Verification What Verification Does Verification of Non-Redundant Units Verification of Redundant Units parity mismatch How Errors Are Handled Starting a Verify Manually Rebuilding Units Page Cancelling a Rebuild and Restarting It with a Different Drive Setting Background Task Rate Background Task Prioritization Scheduling Background Tasks Scheduled Task Duration Viewing Current Task Schedules Turning On or Off Use of a Task Schedule Removing a Task Schedule Adding a New Task Schedule Slot Selecting Self-tests to be Performed Locating a Drive by Blinking Its LED Page Maintaining Your Controller Updating the Driver and Firmware 3DM 2 Reference Controller Summary page Controller Details page Unit Information page Unit Details page Drive Information page Page Drive Details window Extra Drive Information SMART Data Controller Settings page Background Task Rate Unit Policies Unit Names Other Controller Settings Page Scheduling page Task Schedules Self-test Schedules Maintenance page Rescan Controller Unit Maintenance Unit Information Drive Information Maintenance Task Buttons Page Page Available Drives (to Create Units) Create Unit Page Alarms page Battery Backup page Enclosure Summary page Enclosure Details page 3DM 2 Settings page E-mail Notification Password Page Refresh Remote Access HTTP Settings Troubleshooting Web Resources Before Contacting Customer Support Enclosure-Related Problems Error and Notification Messages Chapter 9. Troubleshooting 114 3ware Serial ATA RAID Controller User Guide for the Power Mac G5 Error and Notification Messages www.3ware.com 115 Chapter 9. Troubleshooting 116 3ware Serial ATA RAID Controller User Guide for the Power Mac G5 Error and Notification Message Details 0001 Controller reset occurred 0002 Degraded unit 0003 Controller error occurred 0004 Rebuild failed 0006 Incomplete unit detected 0007 Initialize completed 0008 Unclean shutdown detected 0009 Drive timeout detected 000A Drive error detected 000B Rebuild started 000C Initialize started 000D Unit deleted 000E Initialize failed 000F SMART threshold exceeded 0019 Drive removed 001A Drive inserted 001E Unit inoperable 001F Unit Operational 0021 Downgrade UDMA mode 0022 Upgrade UDMA mode 0023 Sector repair completed 0024 Sbuf memory test failed 0025 Cache flush failed; some data lost 0026 Drive ECC error reported 0027 DCB checksum error detected 0028 DCB version unsupported 0029 Verify started 002A Verify failed 002B Verify completed 002C Source drive ECC error overwritten 002D Source drive error occurred 002E Replacement drive capacity too small 002F Verify not started; unit never initialized 0032 Spare capacity too small for some units 0033 Migration started 0034 Migration failed 0035 Migration completed 0036 Verify fixed data/parity mismatch 0038 SO-DIMM not detected 0039 Buffer ECC error corrected 003A Drive power on reset detected 003B Rebuild paused 003C Initialize paused Page 0043 Backup DCB read error detected 0044 Battery voltage is normal 0045 Battery voltage is low 0046 Battery voltage is high 0047 Battery voltage is too low 0049 Battery temperature is normal 004A Battery temperature is low 004B Battery temperature is high 004C Battery temperature is too low 004D Battery temperature is too high 004E Battery capacity test started 004F Cache synchronization skipped 0050 Battery capacity test completed 0051 Battery health check started 0052 Battery health check completed Page Page Page Page A Glossary Page Page Page Page Page B Driver and Software Installation Page Page Page Page Page Page Page C Compliance and Conformity Statements FCC Radio Frequency Interference Statement European Community Conformity Statement D Warranty, Technical Support, and Service Limited Warranty Exclusions State Law Provisions Warranty Service and RMA Process AMCC Technical Support and Services Sales and ordering information Feedback on this manual Page Index