Amcc Technical Support and Services | AMCC 720-0138-00 instruction

AMCC Technical Support and Services

Please use the original packing material contents of the box when exchanging or returning a product.

For information about the status of a replacement, please contact AMCC Technical Support.

AMCC Technical Support and Services

Product information, Frequently Asked Questions, software upgrades, driver files and other support are available through the AMCC World Wide Web site at http://www.3ware.com. AMCC’s 3ware software library is accessible at: http://www.3ware.com/support/download.asp

Web-based software downloads feature upgrading multiple switches simultaneously.

For specific answers to questions or to give feedback about the product, visit our Web site at http://www.3ware.com/support and use our convenient e-mail form. AMCC also offers toll-free 1 (800) 840-6055 or 1 (408) 542-8800 direct phone support during normal business hours.

Sales and ordering information

For sales information, send an electronic mail message to 3wareSales@amcc.com.

Feedback on this manual

Your feedback is welcome. If anything in the guide seems unclear please let us know by using the email form at http://www.3ware.com/support.

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AMCC 720-0138-00 Amcc Technical Support and Services, Sales and ordering information, Feedback on this manual

Contents

3ware Copyright Table of Contents Configuring Units Index Page Chapters and Appendices in this User Guide About this User GuideHow this User Guide is Organized Screenshots Conventions Set Up Management and Maintenance Features Configure the RAID Unit and Drives Getting Started with Your 3ware RAID Controller Default Settings for Policies and Background Tasks Initial Settings for Policies and Background Tasks Introducing the 3ware 9590SE-4ME RAID Controller 3ware 9590SE-4ME RAID controllers require the following System Requirements RAID Concepts Understanding RAID Concepts and Levels RAID Available RAID Configurations RAID 1 Configuration Example Hot Spare Single Disk RAID Configuration Types Using Drive Capacity EfficientlyDetermining What RAID Level to Use Drive Capacity 3ware Tools for Configuration and Management Monitoring, Maintenance, Troubleshooting Features Monitoring, Maintenance, and Troubleshooting Features 3DM 2 3ware Disk Manager Introduction Browser Requirements for 3DM Installing 3DM Starting 3DM and Logging Uninstalling 3DM on the MacintoshTo uninstall 3DM To log in to the 3DM web application Logging In to the 3DM Web Application To stop the 3DM process so you can restart it To see if the 3DM process is already running To connect to 3DM2 through your web browser Viewing 3DM Remotely Using a Web BrowserTo start the 3DM process manually DM Main Screen Working with the 3DM Screens DM Menu Bar 3DM Menus 3DM Screens and What Theyre Used For Viewing Information About Different ControllersRefreshing the Screen 3DM Description List of 3DM Pages Setting Up 3DM Preferences Managing E-mail Event Notification Setting and Changing 3DM PasswordsTo set or change the password To send a test message Enabling and Disabling Remote AccessTo set up event notification Setting the Frequency of Page Refreshes Setting the Incoming Port #To enable or disable remote access To set the incoming port To see details about a controller in 3DM Configuring Your ControllerViewing Information About a Controller Controller Summary To view controller policies in 3DM Viewing Controller Policies About Controller Policies Setting the Auto Rebuild Policy To use auto-carving Using Auto-Carving for Multi LUN SupportTo enable Auto Rebuild through 3DM To set the carve size in 3DM Setting the Size of Volumes Created with Auto-Carving Configuring a New Unit Configuring Units Drives to be included in the unit Configuration Options When Creating a UnitType of configuration RAID Level Unit policies Name of the unit optionalStripe size, if appropriate for the RAID level To create a unit Creating a Unit Initializing Formatting and Partitioning Units Disk Insertion Message from the Mac OS To initialize and partition your unit Disk Utility Window, select the Partition tab On the right, specify a volume name and then click Partition Macintosh Disk Utility Showing Partitioning Progress Creating a Hot Spare To name or rename a unit through 3DM Naming a UnitTo specify a hot spare Setting Unit Policies Enabling and Disabling the Unit Write Cache Unit Policies on Controller Settings Page in 3DM To set the Auto Verify policy for an existing unit Setting Auto Verify for a UnitTo enable or disable unit write cache through 3DM Enabling and Disabling Queuing for a Unit Setting Continue on Source Error During Rebuild To enable or disable queuing for a unit through 3DM Setting the StorSave Profile for a UnitAbout StorSave Profile Levels StorSave Profile Definitions To set the StorSave profile through 3DM Setting the StorSave Profile through 3DM RAID Level Migration RLM Overview Changing An Existing Configuration Valid Migration Paths To change the RAID level of a unit Changing RAID Level To expand a unit’s capacity Informing the Operating System of Changed ConfigurationExpanding Unit Capacity To delete a unit through 3DM Deleting a UnitTo inform the operating system that a unit has been changed Deleting a Unit Through 3DM To remove a unit through 3DM Removing a Unit Moving a Unit from One Controller to Another Removing a Drive Adding a DriveTo add a drive To remove a drive Removing a Drive in 3DM To rescan the controller Rescanning the Controller Checking Unit and Drive Status Maintaining Units Drilling Down to Check Status Information Unit Statuses Enclosure LED Status Indicators Drive Statuses About Inoperable Units About Degraded Units Viewing Alarms, Errors, and Other Events Alarms, Errors, and Other EventsTo view alarms To see an explanation of a specific item To download the error log Downloading an Error LogViewing Smart Data About a Drive To view Smart data Background Tasks Initialization of Different RAID Types About InitializationInitialization of RAID 0 Units Initialization of RAID 5 Units Initialization of RAID 1 and RAID 10 Units Background Initialization After Power FailureAbout Verification Verification of Redundant Units What Verification DoesVerification of Non-Redundant Units Starting a Verify Manually How Errors Are Handled To verify a unit through 3DM Rebuilding Units To rebuild a unit through 3DM Selecting a Drive when Rebuilding To change the background task rate Setting Background Task Rate Background Task Prioritization Scheduling Background Tasks To view the current task schedule Viewing Current Task SchedulesScheduled Task Duration Selecting Task Schedules to View Turning On or Off Use of a Task Schedule To remove a task schedule Removing a Task ScheduleAdding a New Task Schedule Slot To select self-tests to be performed Selecting Self-tests to be PerformedTo add a task schedule slot To blink the LED for a drive To disable self-testsLocating a Drive by Blinking Its LED To blink the LEDs for all drives in a unit Determining the Current Version of Your 3ware Driver Maintaining Your Controller To download the driver or firmware To update the driver and firmware under Mac OSUpdating the Driver and Firmware 3DM 2 Reference Controller Summary Controller Details Unit Information Unit Information Unit Details Unit Details Drive Information Drive Information Drive Information Extra Drive Information Drive Details window Smart Data Controller Settings Background Task Rate Unit Names DM 2 Reference Scheduling Scheduling Self-test Schedules Task Schedules Maintenance Maintenance Rescan Controller Drive Information Maintenance Task Buttons 102 103 Create Unit Available Drives to Create Units Configuration Window in 3DM Alarms Alarms Enclosure Summary Battery Backup Enclosure Details Enclosure Details Mail Notification 3DM 2 Settings Refresh Password Http Settings Remote Access Before Contacting Customer Support TroubleshootingWeb Resources Error and Notification Messages Enclosure-Related Problems Value Message Error and Notification Message List 115 116 Controller reset occurred Degraded unit Error and Notification Message DetailsController error occurred Rebuild failed Drive timeout detected Unclean shutdown detectedIncomplete unit detected Initialize completed 000B Rebuild started 000A Drive error detected000C Initialize started 000D Unit deleted 000F Smart threshold exceeded 000E Initialize failedDrive removed 001A Drive inserted Upgrade Udma mode Downgrade Udma mode001E Unit inoperable 001F Unit Operational Cache flush failed some data lost Drive ECC error reportedSbuf memory test failed DCB version unsupported DCB checksum error detectedVerify started 002A Verify failed 002D Source drive error occurred 002C Source drive ECC error overwritten002E Replacement drive capacity too small 002B Verify completed Migration started Spare capacity too small for some unitsMigration failed Migration completed 003A Drive power on reset detected Buffer ECC error correctedSO-DIMM not detected 003B Rebuild paused Primary DCB read error occurred 003F Flash file system error detected003D Verify paused 003E Migration paused Battery voltage is normal Backup DCB read error detectedBattery voltage is low Battery voltage is high 004A Battery temperature is low Battery temperature is normal004B Battery temperature is high 004C Battery temperature is too low Battery capacity test completed 004E Battery capacity test startedBattery health check started Battery health check completed Battery charging completed Battery charging startedBattery charging fault Battery capacity is below warning level 005F Cache synchronization failed some data lost 005D Battery health check failed005E Cache synchronization completed Appendices 134 Glossary Appendix A. Glossary 137 138 139 140 To install the driver and disk management tools Driver and Software Installation Welcome Installation Screen Select Components to Install Screen DM2 Email Configuration Screen DM2 Security Configuration Screen Final Installation Screen 147 Appendix B. Driver and Software Installation 148 FCC Radio Frequency Interference Statement Compliance and Conformity Statements European Community Conformity Statement Limited Warranty Warranty, Technical Support, and Service State Law Provisions Warranty Service and RMA ProcessExclusions Feedback on this manual Amcc Technical Support and ServicesSales and ordering information Appendix D. Warranty, Technical Support, and Service 154 Index 156 157 158 159 160 161 162