Alarms, Errors, and Other Events

Downloading an Error Log

You can download an error log containing information from the firmware log. This can be useful when troubleshooting certain types of problems. For example, you might want to send the saved file to 3ware Customer Support for assistance when troubleshooting.

To download the error log

1In 3DM, choose Information > Controller Details from the menu bar.

2Make sure the correct controller is displayed in the Select Controller field in the menu bar.

3On the Controller Details page, click the Download Error Log link.

4When the Save or Open dialog box appears, navigate to where you want to save the log and click OK.

Viewing SMART Data About a Drive

You can view SMART (Self-Monitoring, Analysis, and Reporting Technology) data about a drive to help troubleshoot problems that occur. SMART data is available on all disk drives (unit members, Single Disks, and Hot Spares).

You can also set self-tests that will check the SMART attributes and post messages to the Alarms page when they are exceeded. For more information, see “Selecting Self-tests to be Performed” on page 80.

To view SMART data

1Choose Information > Drive Information from the menu bar.

2On the Drive Information page, click the port number for the drive you are interested in.

A window showing details of the SMART data opens. The data is shown as hex values.

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AMCC 720-0138-00 Downloading an Error Log, Viewing Smart Data About a Drive, To download the error log, To view Smart data