6.4 If Problems Persist
For problems not covered in the earlier troubleshooting chart, or if the problem persists, follow this procedeure:
1.Note the serial number and date of purchase of the KVM Switch. Contact Customer Service at the phone number or address on the back cover of this manual.
2.Be prepared to provide a description of the problem. A technician will help solve the problem over the phone, if possible, or will give you a Return Material Authorization (RMA) number.
3.If the KVM Switch is under warranty, repairs are free of charge. If the warranty has expired there will be a nominal charge for repair.
4.Pack the KVM Switch carefully to avoid damage in transit. Dam- age sustained in transit is not covered under the warranty. Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, daytime phone number, and a cheque (if necessary).
5.Clearly mark the RMA number on the outside of the shipping car- ton. The factory will not accept any materials without this marking.
6.Return the KVM Switch by insured, prepaid carrier to the address on the cover of this manual.
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