Symptom | Action |
|
|
Keyboard is inoperable on | If keyboard does not function on one channel, verify |
one computer channel | that the cables from the computer to the switch |
| are connected properly. |
| If you are operating in secure mode, verify your |
| keyboard and mouse privileges. |
| Verify that the keyboard works properly connected |
| directly to the computer. If the problem persists, |
| contact Technical Support. |
|
|
Keyboard is inoperable on | If keyboard does not work on any channel, try the |
all channels | “Reset mouse/keyboard” command from the OSD |
| Command Menu. |
| Try a different keyboard. If the keyboard still does not |
| function, cycle the power on the switch unit. |
| Cycle power on all attached computers and the |
| switch unit and try again. If the problem persists, |
| contact Technical Support. |
|
|
Keyboard is inoperable | Try changing the keyboard scan set for that channel |
after switching channels | by using the keyboard command sequence <Kn>. |
| (For more information, see “Basic Operations”.) |
| If you are operating in secure mode, verify your |
| keyboard and mouse privileges. If the problem |
| persists, call Technical Support. |
|
|
Characters on screen do | Try changing the keyboard scan set for that channel |
not match keyboard input | by using the keyboard command sequence <Kn>. |
| (For more information, see “Basic Operations”.) |
| If the problem persists, call Technical Support. |
|
|
No keyboard, video or | Verify that the cable connecting the two units |
mouse on expansion unit; | together is correctly connected on both ends. (For |
base unit is functioning | additional information, see “Installation” .) |
properly | If the problem persists, contact Technical Support. |
|
|
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