APC AP9258, AP9254 manual Symptom Action

Symptom	Action
Unable to hot-key switch	Verify that no OSD menuing windows are up on your
to a channel	monitor. You must escape from all OSD menus to
	enable hot-key switching.
	Verify that you are not in secure mode. (No lock
	symbol on OSD screen.)
	Verify that you are in hot-key mode by checking to see
	if the green status LED is blinking. If it is not, press
	escape and try going into command mode again. If
	the problem persists, contact Technical Support.
Unable to push-button	Verify that the channel being selected is not serving as
switch to a channel	an expansion unit.
	Verify that you are not in secure mode. (No lock
	symbol on OSD screen.)
	Verify that a computer is attached to that channel. If
	the problem persists, contact Technical Support.
No video	Verify that the video cable between the server and the
	APC KVM Switch is correctly connected. Verify that the
	monitor cable is correctly connected to the switch.
	Power down the computer. Connect the monitor
	directly to the computer and power up again. If the
	monitor operates correctly direct to the computer,
	contact Technical Support. If it does not, try another
	monitor.
Mouse jumps or “hugs”	If the mouse has been hot-plugged while
Screen	running in Windows, you may need to close and
	restart Windows.
	If the mouse still does not function, try the mouse
	resynchronization command <ZM>. (For instructions
	on command mode, see “Basic Operations”.) If the
	problem persists, contact Technical Support.

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