Symptom | Action |
|
|
OSD menu does not | Verify that you are pressing the Control key twice |
within one second. If the problem persists, contact | |
| Technical Support. |
|
|
Unable to change channels | Verify that the channel is powered. Check the |
using OSD | address configured in OSD. If the computer is |
| powered and the address is correct, contact Techni- |
| cal Support. |
|
|
Administrator password is | Call Technical Support. |
forgotten |
|
|
|
User password is forgotten | Contact your system administrator. |
|
|
General keyboard/video | If the building has |
problems | that the computer, the APC KVM Switch and the |
| monitor are on the same phase. Best results are |
| obtained when they are on the same circuit. |
| Use only APC supplied cable. APC warranties do |
| not apply to damage resulting from user supplied |
| cable. |
| Do not use a |
| product configuration. |
| Test AC outlets at computer, APC KVM Switch and |
| monitor for proper polarity and grounding. |
| Use only with sockets earthed at the computer, |
| switch and monitor. When using a backup power |
| supply (UPS), power the computer, switch and the |
| monitor from the power supply. |
|
|
System lockup during | If there is no keyboard, mouse or |
paired operation | channel selection function, try to bring up the |
| OSD menu. If it activates, reselect your channel |
| and verify that the channel functions normally. If |
| the problem persists, contact Technical Support. |
| If the OSD menu does not activate, verify that the |
| serial cable and video cables are securely attached to |
| both boxes. If not, reattach and try the OSD menu |
| again. If the problem persists, contact Technical |
| Support. |
|
|
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