Troubleshooting, Symptom Action | APC AP9254, AP9258 specification

6.3 Troubleshooting

These troubleshooting charts cover many of the problems that might arise with the APC KVM Switch. If you have a problem with the APC KVM Switch, refer to these charts first. There may be a simple solution that you are overlooking.

Symptom	Action

No status light	Verify unit is turned on. Check power cable. If status
	light still does not light, turn off the unit and check
	the fuse located under the power cord connector. If
	the problem persists, contact Technical Support.

Red status LED lit	Internal unit failure. Contact Technical Support.

Green channel LED not lit	Verify that the computer is powered on. Check the
	cabling between your computer and the APC KVM
	Switch. Verify that a keyboard works when plugged
	directly into your computer. If the problem persists,
	contact Technical Support.

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APC AP9254, AP9258 manual Troubleshooting, Symptom Action

Contents

KVM Switch Canadian Department of Communications Statement FCC Statement Table of Contents Page Expansion for up to 64 computers Product Overview Feature Overview Push-button and keyboard switching Compatibility Connecting your Peripherals Installation Basic Installation Connecting Computers to the APC KVM Switch Rack Mount Installation Attaching Multiple APC KVM Switch Units Advanced Installation Basic Operations Overview ESC Keyboard Control Key Sequence Action Keyboard Switching Action System Control and Maintenance OSD Operations Activating OSD OSD Window APC KVM Switch Command Menu Adding New Channels base unit only Basic Channel MaintenanceAdding New Channels with a cascaded unit Changing Channel Names and Addresses Deleting an Existing Channel ID Window Operation ProcedureChanging the Size, Colour and Position of the ID Window Setting the ID Window Dwell Time Administrator Password Administrator FunctionsMultiple User Logins Differences between Secure and Non-secure Operating Modes Setting the Administrator Logout Time Creating the Administrator PasswordPush-Button and Hot-Key Channel Selection Setting up additional users Channel Scanning Choosing a scan method With the Scan Button non-secure mode only Setting the Scanning OrderTurning Scanning On and Off From the OSD menu For Sequential Scanning Setting the Scanning Dwell TimeFor Alphanumeric Scanning Scanning and Security Specifications Initial Configurations Pairing Select Unit Configuration Tiered Default Paired Master Pairing Connections User Adding New Channels with Paired Units Uninstalling Pairing Symptom Action Troubleshooting Symptom Action Symptom Action Symptom Action Symptom Action If Problems Persist Limited Warranty W. a p c c . c o m