Arcam AVR100 manual Troubleshooting, Problem, Cause, Solution, E n g l i s h

Troubleshooting

The following table should help you diagnose most problems that may arise when using the AVR100.

Problem	Cause		Solution
No audio	1.	Power Lead unplugged or not switched on	1.	Check mains lead is connected to AVR100 and that the
				wall switch is on
	2.	In stand by mode	2.	Press the POWER/STANDBY button on remote handset
	3.	Mute on	3.	Switch mute off
	4.	Tape monitor selected	4.	Press the TAPE MONITOR button
No sound on one	1.	Loudspeaker not connected or not connected properly	1.	Check connections to AVR100 and to loudspeaker
channel	2.	Input not connected or not connected properly	2.	Check connections to AVR100 and at source
	3.	Speaker described as ‘OFF’ in set up page	3.	Re-assign speaker settings in on-screen display
	4.	Channel level set too low	4.	Re-assign channel balance in on-screen display
Dolby Digital or DTS		Digital input not connected		Connect digital output of source to appropriate input on
not auto detected				AVR100
Lack of bass or poor	1.	Speakers wired out of phase (i.e. + connected to –, or red	1.	Check all connections to AVR100 and to loudspeakers
stereo image		to black in error – a polarity error in one speaker)	2.	Re-select preset speaker settings in on-screen display
	2.	Speakers set as SMALL
No sound from tuner	1.	Aerial not connected properly	1.	Check aerial connections to AVR100’s back panel
	2.	Weak signal muted by FM Mute	2.	Switch FM MUTE/MONO off or re-tune station
Remote control not	1.	Batteries in handset fitted the wrong way round or flat	1.	Check orientation of batteries/ replace discharged
working	2.	IR receiver window on AVR100 is obscured		batteries
	3.	IR receiver window flooded with light	2.	Remove obstruction
			3.	Move AVR100 away from light source or shade from
				intense light source
Picture scrolls around		Wrong video system selected		To toggle between PAL and NTSC video systems, press
screen, or picture is				and hold the STORE button and click the SAT button.
only in black and white
No picture on monitor	1.	Source is not playing	1.	Check and play source
when video source is	2.	Video connection between the source and AVR100 is not	2.	Check system wiring: ensure connection between source
selected		been made
Sound and picture		System connections made to wrong inputs of AVR100		Check system wiring: ensure all connections are made to
come from different				correct input on AVR100
sources
AVR100 switches itself		Circuits have overheated and unit has been switched into		Switch unit off. Remove any restrictions to good airflow.
to stand by mode		protection mode. This may be because airflow around the		Allow unit to cool down before switching on again.
		unit is restricted.
The red status LED		The AVR100 has gone into protection mode. This is	1.	Turn the AVR100 off and disconnect the mains cable.
flashes and the		probably caused by an overload or short circuit on the	2.	Check all the wiring, making sure that no bare
AVR100 appears not to		loudspeaker outputs.		loudspeaker cables are touching each other or the
work.				chassis.
			3.	Reconnect the mains cable and switch back on.
				If this does not cure the problem or the problem persists
				contact your Arcam dealer.

AVR100

E n g l i s h

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