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Warranty Service Information
Online Warranty Support:
Customers can place warranty service requests online using the Online Warranty Service Request Form. This form is available online at: http://www.ati.com/online/warrantyform
Please be prepared to enter all required information. Once completed, the form will be submitted to ATI for processing. After ATI Technical Support receives your request an RMA (Return Merchandise Authorization) number will be issued out to you. This must be obtained before you will be able to submit your defective product to ATI for repair.
Advanced Parts Replacement Service
FireGL customers have the option of Advanced Parts Replacement to minimize downtime for design professionals.
For Advanced Parts Replacement service instructions contact one of our Customer Care Representatives using one of the aforementioned means.
Warranty Information
Should the product, in ATI’s opinion, malfunction within the warranty period, ATI will at its discretion repair or replace the product upon receipt with an equivalent. Any replaced parts become the property of ATI. This warranty does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or modifications.
For a detailed description of the ATI Hardware Warranty Service Statement visit: http://www.ati.com/online/warranty/statement
