2. Basic Call Handling Features
2.1 Answering a Call
When a call arrives at your phone, you may hear a ringing tone and a blinking bell icon () icon appears against the associated call appearance key.
To answer calls at your own extension:
Do one of the following:
∙If you are not active on another call, answer the call using your handset, headset, or speakerphone. See Speakerphone 17 .
∙If you are active on a call already, place the active call on hold (see Hold 19 ), and then answer the incoming call by selecting the associated call appearance key.
∙If the call appearance for the ringing call is not displayed on the current screen page, press PHONE/EXIT to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.
To answer a call at another extension:
You can answer from your own phone by using Call
∙*30 to answer a call ringing anywhere.
∙*31 to answer a call within your group.
∙*32*201# to answer the call for a particular extension, in this example 201.
The default ring cadences are:
∙Internal calls - single ring cadence.
∙External calls - double ring cadence.
Notes
∙If your phone rings for any longer than a specified period (15 seconds in default), any
∙To redirect an incoming call, press DROP to redirect the call to Forward On No Answer (if set) or voicemail (if available).
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