Avaya 15-601124 2.8 Mute, 2.9 Hold

4610/5610 Phone Page 19

15-601124 Issue 05a (16 July 2009)IP Office

Basic Call Handling Features: Redial

2.8 Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is

most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time

during a call.

To prevent the other person on the line from hearing you:

1. Press MUTE. The other party cannot hear you. The indicator next to the MUTE button lights when mute is

active.

2. To reinstate two-way conversation, press MUTE again.

2.9 Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then hold the first

call and answer the second call.

To put an existing call on hold:

1. Press HOLD or press with against it. changes to ; showing that the line is on hold.

2. To answer the second call, press with against it. changes to ; showing that the line is connected.

To return to the held call:

1. If you have a call in progress, then first put that call on hold (as above).

2. To retrieve a held call, press with against it.

Notes

·After a pre-set time (defined by your system administrator), you are reminded that you have a call on hold by

changing for a few moments to and the phone ringing.

·If the system feature AutoHOLD is on (consult your system administrator) then you can hold an active call ( ) by

pressing the second call’s Call Appearance button ( ). If AutoHold is off, then pressing the second call’s Call

Appearance button ( ) will drop the first call.

·To transfer a held call see Transfer .

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Contents

Main Page Contents Page Page Page 4610/5610 Phone Page 7 The Telephone: 1. The Telephone Page 4610/5610 Phone Page 9 15-601124 Issue 05a (16 July 2009)IP Office The Telephone: 1.1 Call Appearance Keys 4610/5610 Phone Page 10 1.2 Call Appearance Key Icons 1.3 System Features 4610/5610 Phone Page 11 15-601124 Issue 05a (16 July 2009)IP Office The Telephone: System Features 1.4 Logging On 1.5 Logging Off 4610/5610 Phone Page 12 15-601124 Issue 05a (16 July 2009)IP Office 1.6 No User 1.7 The Display Page 2. Basic Call Handling Features 2.1 Answering a Call 4610/5610 Phone Page 15 15-601124 Issue 05a (16 July 2009)IP Office Basic Call Handling Features: Answering a Call 2.2 Making a Call 2.3 Clearing a Call 4610/5610 Phone Page 16 15-601124 Issue 05a (16 July 2009)IP Office 2.4 Headset Working 4610/5610 Phone Page 17 Basic Call Handling Features: Headset Working 2.5 Speakerphone 2.6 Speed Dial 2.7 Redial 4610/5610 Phone Page 19 Basic Call Handling Features: Redial 2.8 Mute 2.9 Hold 2.10 Transfer 4610/5610 Phone Page 21 Basic Call Handling Features: Transfer 2.11 Conference Page Page 4610/5610 Phone Page 24 15-601124 Issue 05a (16 July 2009)IP Office 3. Using Speed Dials 3.1 Overview of Speed Dials 4610/5610 Phone Page 25 Using Speed Dials: Overview of Speed Dials 3.2 Dialling a Speed Dial Number 3.3 Adding a Speed Dial from the Call Log 3.4 Editing a Speed Dial 3.5 Deleting a Speed Dial 3.6 Adding a New Speed Dial Page Page Page 4. Using the Call Log 4.1 Overview of the Call Log 4610/5610 Phone Page 31 Using the Call Log: Overview of the Call Log 4.2 Accessing the Call Logs 4.3 Displaying an Individual Log Entry 4.4 Making a Call from an Individual Log entry 4.5 Turning a Log Entry into a Speed Dial 4.6 Deleting an Individual Log Entry 4.7 Deleting All Entries from a Log 4.8 Exiting the Call Logs Page 5. Using Visual Voice 5.1 Overview of Visual Voice 4610/5610 Phone Page 35 Using Visual Voice: Overview of Visual Voice 5.2 Listen to Voicemails 5.3 Send a Voicemail 5.4 Voicemail Transfer 4610/5610 Phone Page 37 Using Visual Voice: Voicemail Transfer 5.5 Changing Your Greeting 5.6 Changing Your Mailbox Password 5.7 Email Alerts Page 6. Changing Options 6.1 Personal Ringing 6.2 Viewing IP Settings 4610/5610 Phone Page 41 Changing Options: Viewing IP Settings 6.3 Displaying Contrast 6.4 Changing Key Labels 6.5 Displaying Language Selection 6.6 Phone Screen on Answer 4610/5610 Phone Page 43 Changing Options: Phone Screen on Answer 6.7 Phone Screen on Calling 6.8 Display Call Timers 6.9 Message Display Rate 6.10 Visual Alerting Page Page 4610/5610 Phone Page 46 7. Function Keys 7.1 Overview of the Function Keys 4610/5610 Phone Page 47 Function Keys: Overview of the Function Keys 7.2 Function Key Programming 4610/5610 Phone Page 49 Function Keys: Function Key Programming 7.3 Shorthand Programming Mode 7.4 Longhand Programming Mode Page 8. System Features 8.1 Introduction 8.2 Call Waiting 8.3 Call Forwarding 4610/5610 Phone Page 53 8.4 Diverting Calls 8.5 Do Not Disturb 8.6 Parking Calls 8.7 Private Call 8.8 Ring Back 4610/5610 Phone Page 55 System Features: Ring Back 8.9 Voicemail 4610/5610 Phone Page 56 8.10 Default Feature Codes Page 9. Management and Troubleshooting 9.1 Overview 9.2 Testing Your Phone 4610/5610 Phone Page 59 Management and Troubleshooting: Testing Your Phone 9.3 Troubleshooting Chart SPEED DIAL APPLICATION: Page Index A B C D