Basic Call Handling Features: Redial

2.8 Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

To prevent the other person on the line from hearing you:

1.Press MUTE. The other party cannot hear you. The indicator next to the MUTE button lights when mute is active.

2.To reinstate two-way conversation, press MUTE again.

2.9 Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then hold the first call and answer the second call.

To put an existing call on hold:

1.Press HOLD or press with against it. changes to ; showing that the line is on hold.

2.To answer the second call, press with against it. changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold (as above).

2.To retrieve a held call, press with against it.

Notes

After a pre-set time (defined by your system administrator), you are reminded that you have a call on hold by changing for a few moments to and the phone ringing.

If the system feature AutoHOLD is on (consult your system administrator) then you can hold an active call () by pressing the second call’s Call Appearance button (). If AutoHold is off, then pressing the second call’s Call Appearance button () will drop the first call.

To transfer a held call see Transfer

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Avaya 15-601124 Mute, Hold, To prevent the other person on the line from hearing you, To put an existing call on hold