Handling calls, Answering a call | Avaya 1616-I manual

Chapter 4: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the green LED associated with the call will flash. The incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.

1.If you are not on another call, do one of the following:

•Lift the handset.

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Answer softkey if one appears.

•Press the Speaker button to answer using the speakerphone.

•Press the Headset button to answer using the headset.

•If you are using a wireless headset, press the ON button.

2.If you are on another call, do one of the following:

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Answer softkey if one appears.

Note:

If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one.

Avaya 1616/1616-I IP Deskphone User Guide

February 2010 15

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Avaya 1616-I manual Handling calls, Answering a call

Contents

Avaya 1616/1616-I IP Deskphone User Guide Issue 2 February Avaya 1616/1616-I IP Deskphone User Guide February Logging in to and out of your telephone Features menu Introduction to the 1616/1616-I IP Telephone Overview of phone buttons and features Description Name Overview of phone buttons and features Feature Button LEDs LEDsCall/Line Appearance Button LEDs Icons in the telephone display Scrolling and navigationIcon Description Paper labels Logging in to and out of your telephone Logging in to your telephoneLogging out of your telephone Page Redialing a number Making callsMaking a call Clearing a number Calling a person from the call log Calling a person from the contacts list Answering a call Handling calls Putting a call on hold Sending an incoming call directly to voice mailIgnoring an incoming call Muting a call Transferring a call Page Conference calls Making a conference callAdding a person on hold to a conference call Putting a conference call on hold Viewing conference detailsDropping the last person added from a conference call Silencing a person on a conference call Dropping a person from a conference callPage Logging into your voice mail Getting your messagesPage Bridged call appearances Answering a call on a bridged call appearanceJoining a call on a bridged call appearance Making an outgoing call on a bridged call appearance Shared line appearances Answering a call on a shared line appearanceJoining a call on a shared line appearance Making an outgoing call on a shared line appearance Contacts Viewing contacts detailsAdding a new contact Editing a contact Deleting a contactPress More Delete Deleting a contact Contacts Avaya 1616/1616-I IP Deskphone User Guide February Call log Viewing the call logViewing call log details Adding an entry from the call log to your contacts list Removing an entry from the call logClearing all entries from the call log Select Applications Turning call logging on or off Call log Avaya 1616/1616-I IP Deskphone User Guide February Forwarding a call Advanced telephone features Send all calls Calling a person from the corporate directoryActivating Extension to Cellular EC500 Activating Extension to Cellular EC500 Page Accessing the Features menu Features menuPage Avaya Menu Adjusting the brightness or contrast of the display Turning button click sounds on and off Changing the ring pattern Turning visual alerting on or off Turning error tones on or offTurning the call timer on or off Select Call Timers Setting redial options Setting the audio pathSelect Audio Path Select Automatic Gain Control Setting automatic gain controlTurning show incoming call on or off Select Show Incoming Call Viewing network information Changing the language Index Index Features