Sending an incoming call directly to voice mail | Avaya 1616

Handling calls

Sending an incoming call directly to voice mail

Press the To Vmail softkey to send an incoming call directly to voice mail without answering.

To do this, your voice mail must be administered as the first entry in your coverage path. See your system administrator for more information.

Ignoring an incoming call

Press the Ignore softkey to stop the ringer for an incoming call.

Muting a call

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted.

1.Press the Mute button during a call so that the other person cannot hear you.

2.Press the Mute button again to unmute the call.

Putting a call on hold

1. Press the Hold button to put your active call on hold.

16 Avaya 1616/1616-I IP Deskphone User Guide

February 2010

Image 16

Avaya 1616-I manual Sending an incoming call directly to voice mail, Ignoring an incoming call, Muting a call

Contents

Issue 2 February Avaya 1616/1616-I IP Deskphone User Guide Avaya 1616/1616-I IP Deskphone User Guide February Logging in to and out of your telephone Features menu Overview of phone buttons and features Introduction to the 1616/1616-I IP Telephone Name Description Overview of phone buttons and features LEDs Feature Button LEDsCall/Line Appearance Button LEDs Scrolling and navigation Icons in the telephone displayIcon Description Paper labels Logging in to your telephone Logging in to and out of your telephoneLogging out of your telephone Page Making calls Making a callClearing a number Redialing a number Calling a person from the contacts list Calling a person from the call log Handling calls Answering a call Sending an incoming call directly to voice mail Ignoring an incoming callMuting a call Putting a call on hold Transferring a call Page Making a conference call Conference callsAdding a person on hold to a conference call Viewing conference details Putting a conference call on holdDropping the last person added from a conference call Dropping a person from a conference call Silencing a person on a conference callPage Getting your messages Logging into your voice mailPage Answering a call on a bridged call appearance Bridged call appearancesJoining a call on a bridged call appearance Making an outgoing call on a bridged call appearance Answering a call on a shared line appearance Shared line appearancesJoining a call on a shared line appearance Making an outgoing call on a shared line appearance Viewing contacts details ContactsAdding a new contact Deleting a contact Editing a contactPress More Delete Deleting a contact Contacts Avaya 1616/1616-I IP Deskphone User Guide February Viewing the call log Call logViewing call log details Removing an entry from the call log Adding an entry from the call log to your contacts listClearing all entries from the call log Turning call logging on or off Select Applications Call log Avaya 1616/1616-I IP Deskphone User Guide February Advanced telephone features Forwarding a call Calling a person from the corporate directory Send all callsActivating Extension to Cellular EC500 Activating Extension to Cellular EC500 Page Features menu Accessing the Features menuPage Adjusting the brightness or contrast of the display Avaya Menu Changing the ring pattern Turning button click sounds on and off Turning error tones on or off Turning the call timer on or offSelect Call Timers Turning visual alerting on or off Setting the audio path Setting redial optionsSelect Audio Path Setting automatic gain control Turning show incoming call on or offSelect Show Incoming Call Select Automatic Gain Control Changing the language Viewing network information Index Index Features