Page 16 - Overview of the Call Log

Using the Call Log

Using the Call Log

Overview of the Call Log

The 2420 maintains a call log, accessed by pressing Log.

This log can store up to 100 entries. These can be a mixture of incoming answered calls, incoming unanswered calls and outgoing calls.

You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

WARNING: Calls that are made using pin codes and other information will appear in the call log. Either Logging of outgoing calls should be switched off or those call logs removed manually.

See Setting Which Calls are Logged on page 18.

Notes: 1. Only outgoing calls made using the dial pad or a SpDial entry are logged.

2.Call log entries are lost if the 2420 is disconnected from the IP Office.

When Log is pressed a screen similar to the following is displayed:

•Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options.

•Logged calls are shown with the most recent first.

•The name of the called or calling party is shown if available.

•The number of the called or calling party is shown.

•Press either the or key to display further pages of entries.

•Pressing the or key next to a log entry display further details of that particular call.

•The number of the log entry.

•The type of log entry, i.e. Answered, Un-answeredor Outgoing.

•The name of the called or calling party is shown (if available).

•The number of the called or calling party is shown.

•The date and time of the call. (And for InAns/Outgo, the duration of the call.)

•Press either the or key to display the previous or next logged call.

•The keys provide a number of actions.

Also see Making Calls from the Call Log on page 17, Saving a Call Log Entry to Your Speed Dial List on page 17, Viewing the Call Log on page 17 and Deleting a Call Log Entry on page 18.

Page 16 - Using the Call Log

IP Office 2420 + EU24 User’s Guide

Overview of the Call Log

40DHB0002UKEG – Issue 4 (9th February 2004)

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Avaya EU24, 2420 manual Using the Call Log, Overview of the Call Log
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2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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