Contents - Page iii

Display Mode

24

Function Key Programming

25

Shorthand Programming Mode

26

Longhand Programming

27

Display Key Features

28

Dial (#)

28

Group (#)

28

User (#)

28

Absnt - Set Absent Text

30

Acct - Account Code Entry (!)

30

AD - Abbreviated Dial (!)

30

Admin - Self-Administer (!)

30

Apear - Appearance

31

AutCB - Automatic Callback (!)

31

Busy - Busy

31

BusyH - Busy On Held

31

CFrwd - Call Forwarding All (!)

32

ClrCW - Clear CW

32

CnfRV - Conference Meet Me

32

Conf+ - Conference Add

32

CPark - Call Park (!)

33

CPkUp - Call Pickup (!)

33

CWOff - Call Waiting Off

33

CWOn - Call Waiting On

34

CWSus - Call Waiting Suspend

34

DCW - Dial CW

34

Dir - Directory (!)

34

Dirct - Dial Direct

35

DNDOn - Do Not Disturb On

35

DNDOf - Do Not Disturb Off

35

DNDX+ - Do Not Disturb Exception Add

35

DNDX- - Do Not Disturb Exception Delete

35

DPkUp - Directed Call Pickup (!)

36

Drop - Drop (!)

36

DTone - Secondary Dial Tone

36

Emrgy - Dial Emergency

36

Flash - Flash Hook (#)

36

FolTo - Follow Me To

37

FwBNo - Forward On Busy Number

37

FwBOn - Forward On Busy On

37

FwBOf - Forward On Busy Off

38

FwdH+ - Forward Hunt Group Calls On

39

FwdH- - Forward Hunt Group Calls Off

39

FwdNo - Forward Number

39

FwdOf - Cancel All Forwarding

39

FwNOn - Forward On No Answer On

40

FwNOf - Forward On No Answer Off

40

FwUOn - Forward Unconditional On

40

FwUOf - Forward Unconditional Off

40

GrpPg - Group Paging (!)

41

HdSet - Headset Toggle (!)

41

Here- - Follow Me Here Cancel

41

Here+ - Follow Me Here

41

HfAns - Internal Auto-Answer (!)

41

HGEna - Hunt Group Enable

42

HGDis - Hunt Group Disable

42

HGNS+ - Set Hunt Group Night Service (!)

42

HGNS- - Clear Hunt Group Night Service

43

HGOS+ - Set Hunt Group Out of Service

43

HGOS- - Clear Hunt Group Out of Service

43

Hold - Hold Call

43

HoldCW - Hold Call Waiting

44

IAuto - Automatic Intercom

44

ICSeq - Set Inside Call Sequence

44

IP Office 2420 + EU24 User’s Guide

Contents - Page iii

40DHB0002UKEG – Issue 4 (9th February 2004)

 

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Avaya 2420, EU24 manual Contents

2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.