Voicemail

System Features - Page 55

Voicemail

Where your system has voicemail support and has been installed:

To switch voicemail on dial *18, to switch it off dial *19.

To retrieve your voicemail, use the code *17.

Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

To turn Voicemail Ringback on dial *48; to turn it off dial *49.

Dialing a number while listening to your messages invokes further facilities:

Once messages have been delivered, they are held on the system for 24 hours (this is fixed for Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro).

You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you. You can collect your messages if you are out of the office, by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted. If validation is successful, then dial 1 to retrieve your mail.

The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated.

Default Feature Codes

The following are the normal default feature codes available to all users. Your System Administrator may change these and/or add additional codes for other features and for speed dials.

The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

*00

Cancel All Forwarding

*32*N#

Call Pick Up Extension

*01

Forward Unconditionally On

*33*N#

Call Queue

*02

Forward Unconditionally Off

*34

Hold Music

*03

Forward on Busy On

*35*N#

Extn Login

*04

Forward on Busy Off

*36*N#

Extn Logout

*05

Forward on No Answer On

*37*N#

Park Call

*06

Forward on No Answer Off

*38*N#

Ride Call

*07*N#

Forward to number

*39

Relay On

*08

Do Not Disturb On

*40

Relay Off

*09

Do Not Disturb Off

*41

Relay Pulse

*10*N#

Do Not Disturb Exception Add

*42

Relay On

*11*N#

Do Not Disturb Exception Delete

*43

Relay Off

*12*N#

Follow Me Here

*44

Relay Pulse

*13*N#

Follow Me Here Cancel

*45*N#

Call Steel

*14*N#

Follow Me To

*46

Call Steel

*15

Call Waiting On

*47

Conference Add

*16

Call Waiting Off

*48

Voicemail Ringback On

*17

Voicemail Collect

*49

Voicemail Ringback Off

*18

Voicemail On

*50

Forward Hunt Group Calls On

*19

Voicemail Off

*51

Forward Hunt Group Calls Off

*20*N#

Set Hunt Group Night Service

*52

Clear Call

*21*N#

Clear Hunt Group Night Service

*53*N#

Call Pickup Members

*29

Toggle Calls

*57*N#

Forward on busy number

*30

Call Pick Up Any

*70*N#

Dial Physical Extn by Number

*31

Call Pick Up Group

*71*N#

Dial Physical Extn by ID

IP Office 2420 + EU24 User’s Guide

System Features - Page 55

40DHB0002UKEG – Issue 4 (9th February 2004)

Voicemail

Page 55
Image 55
Avaya 2420, EU24 manual Voicemail, Default Feature Codes

2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.