Avaya 2420, EU24 manual Speed Dial, Redial, Mute, Hold, To redial previously dialed number

Speed Dial Basic Call Handling Features - Page 11

Speed Dial

The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 104). See Speed Dials on page 13.

To make a call to a personal directory entry using the Speed Dial feature:

1.Press the SpDial softkey. The Speed Dial screen is displayed.

2.Press the button next to the entry you want to call.

3.If the entry you want is not displayed, use and to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry.

4.The 2420 telephone dials the number for you.

Redial

The Redial (or Last Number Dialed) feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your 2420 will store the up to ten of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

To redial previously dialed number:

1.Press Redial. Use and to step through the entries. When you have located the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute.

•The other party cannot hear you. The indicator next to the Mute button lights when Mute is active.

2.To reinstate two-way conversation, press Mute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, simply press the Call Appearance button with the against it.

Note: After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.

Also see Transfer on page 12.

IP Office 2420 + EU24 User’s Guide	Basic Call Handling Features - Page 11
40DHB0002UKEG – Issue 4 (9th February 2004)	Speed Dial