Appendix B: Installation troubleshooting
84 Installing and Configuring the Avaya S8400 Media Server February 2006
Troubleshooting for media server hardware configuration
Problem Possible solution
Cannot log into UPS
subagent ●Make sure the SNMP Subagent is installed in the UPS.
●Make sure you are connected to the correct Ethernet port.
●Make sure you have the correct login ID and password. See the
user’s guide that comes with the SNMP Subagent.
●Make sure the network card on the laptop is configured correctly.
Cannot log into media
server ●Check the link LED — if off, there is a cable or hardware problem.
●Make sure you are connected to the Services Ethernet port.
●Make sure you are using a crossover cable between the laptop
and server.
●Make sure the ARP cache is cleared on the laptop. In an
MS-DOS window, type arp -d 192.11.13.6 and press Enter.
●Make sure you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and type Enter.
●Make sure the NIC on the laptop is configured correctly.
Cannot access Avaya
Installation Wizard ●Make sure you are plugged into the Services port.
●Make sure you are using the correct IP address: 192.11.13.6
●Make sure you are using the correct login and password.
●Make sure the NIC on the laptop is configured correctly.
Cannot use SAT
commands ●Make sure you are using the correct IP address: 192.11.13.6 and
port 5023
●Make sure you are using the correct login and password.
Cannot ping out to
customer’s network ●Make sure that in the LAN security settings that “output from
server” for icmp is enabled.
Cannot ping media
server from
customer’s network
●Make sure that in the LAN security settings that “input to server”
for icmp is enabled.
Cannot access media
server remotely ●Make sure that in the LAN security settings that “input to server”
is checked for SSH or telnet (Linux commands), https (Web
access), and def-sat (SAT commands access). Change the LAN
security settings on the Web interface with a direct connection to
the media server.
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