Appendix B: Installation troubleshooting

Troubleshooting configuring the media server hardware

Troubleshooting for media server hardware configuration

Problem

Possible solution

 

 

 

Cannot log into UPS

Make sure the SNMP Subagent is installed in the UPS.

subagent

Make sure you are connected to the correct Ethernet port.

 

 

Make sure you have the correct login ID and password. See the

 

 

user’s guide that comes with the SNMP Subagent.

 

Make sure the network card on the laptop is configured correctly.

 

 

 

Cannot log into media

Check the link LED — if off, there is a cable or hardware problem.

server

Make sure you are connected to the Services Ethernet port.

 

 

Make sure you are using a crossover cable between the laptop

 

 

and server.

 

Make sure the ARP cache is cleared on the laptop. In an

 

 

MS-DOS window, type arp -d 192.11.13.6 and press Enter.

 

Make sure you have connectivity. In an MS-DOS window, type

 

 

ping 192.11.13.6 and type Enter.

 

Make sure the NIC on the laptop is configured correctly.

 

 

 

Cannot access Avaya

Make sure you are plugged into the Services port.

Installation Wizard

Make sure you are using the correct IP address: 192.11.13.6

 

 

Make sure you are using the correct login and password.

 

Make sure the NIC on the laptop is configured correctly.

 

 

 

Cannot use SAT

Make sure you are using the correct IP address: 192.11.13.6 and

commands

 

port 5023

 

Make sure you are using the correct login and password.

 

 

 

Cannot ping out to

Make sure that in the LAN security settings that “output from

customer’s network

 

server” for icmp is enabled.

 

 

 

Cannot ping media

Make sure that in the LAN security settings that “input to server”

server from

 

for icmp is enabled.

customer’s network

 

 

 

 

 

Cannot access media

Make sure that in the LAN security settings that “input to server”

server remotely

 

is checked for SSH or telnet (Linux commands), https (Web

 

 

access), and def-sat (SAT commands access). Change the LAN

 

 

security settings on the Web interface with a direct connection to

 

 

the media server.

 

 

 

 

 

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84 Installing and Configuring the Avaya S8400 Media Server

February 2006

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Avaya S8400 manual Troubleshooting configuring the media server hardware, Ping 192.11.13.6 and type Enter