Appendix B: Installation troubleshooting
This section provides some simple strategies for troubleshooting an installation of a media server. It focuses on possible problems when
●Troubleshooting media server hardware installation on page 83
●Troubleshooting configuring the media server hardware on page 84
●Troubleshooting the installation of license files and Avaya authentication files on page 86
Troubleshooting media server hardware installation
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Troubleshooting media server hardware installation | ||
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Problem | Possible solution | |
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No power to the | ● | Make sure the UPS is plugged into the outlet. |
UPS | ● | Make sure the outlet has power. |
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| ● See the user guide that comes with UPS for other solutions. | |
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No power to the | ● | Make sure the circuit pack is seated. |
media server | ● | Make sure the media gateway is plugged into the UPS. |
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| ● | Make sure the UPS has power. |
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SIPI LEDs flash | ● | Make sure it is in the correct slot: (slot 1 for G650 Media Gateway, |
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| slot 2 for G600 Media Gateway, |
| ● Ping SIPI from server. | |
| ● Ping server from SIPI (it is connected to the Services port on the | |
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| SIPI). |
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Installing and Configuring the Avaya S8400 Media Server | February 2006 83 |
