Avaya S8400 manual Appendix B Installation troubleshooting

Appendix B: Installation troubleshooting

Troubleshooting the installation of license files and Avaya authentication files

Troubleshooting the installation of license files and Avaya authentication files

Problem	Possible solution
Cannot get files from RFA site	● Provide the correct SAP number.
	● Provide the serial number for the SIPI
License file does not install	● Make sure there are not two license files on the
	server. If so, delete one of them.
	● May have corrupt file. Download file again from RFA
	site.
	● Upload using binary mode.
Media server is in no license	● Normal situation when license file is first installed
mode	because it cannot see the SIPI; it does not have IP
	address yet.
	● After 30 minutes, license has not located SIPI. In a
	SAT session, type reset system 1 and press Enter
	to reset the 30-minute clock.
Cannot use administration	● May be in No License Mode because 30-minute timer
commands	has lapsed. In a SAT session, type reset system 1
	and press Enter to reset the 30-minute clock.
ASG does not work	● Re-install Avaya authentication files.

86 Installing and Configuring the Avaya S8400 Media Server February 2006