Barco MFGD 3621, MFGD 2621 user manual Article 1 Services

Warranty Statement

ARTICLE 1: SERVICES

BarcoView warrants that the equipment will be free of defects in workmanship or material for the warranty period.

Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or workmanship under this warranty shall be accomplished in our works in the following manner:

1.1The Customer, upon the occurrence of any equipment failure, shall contact BarcoView Customer Support Center (or an authorized service center) by telephone, fax or e-mail and shall provide the applicable Customer Support person with a complete description of the problem being encountered, including the model and serial number of the equipment in which the problem has arisen.

1.2The Customer Support person shall diagnose the problem experienced by the Customer and shall advise the Customer on how to proceed. Customer Support may ask to return the faulty equipment or faulty subassemblies to the BarcoView Customer Support Center (or an authorized service center) for repair activities. The Customer shall ask for a RMA or RAN number to a BarcoView Customer Support Center (or an authorized service center).

1.3The Customer shall return, freight prepaid, the defective equipment or subassemblies for repair to the BarcoView Customer Support Center (or an authorized service center).

1.4Replacement parts used shall be new or equivalent to new parts for the revision level of the equipment. The warranty period for the replacement parts will expire at the same moment as the original warranty period of the equipment. All parts replaced hereunder and returned to BarcoView (or an authorized service center) shall become the property of BarcoView (or the authorized service center).

1.5The repaired equipment shall be returned to the Customer, by regular freight, at BarcoView's charge.

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