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Troubleshooting

General Problems:

Q: The OSD menu does not display a “✹” on a port where a computer is connected
and powered up.
A: •RESET the OmniView™PRO by simultaneously pressing the BANK/SCAN and
CHANNEL buttons on the front panel. Access the OSD menu again and it should
have re-detected all the active ports.
Q: When cascading, the MASTER unit does not see the slave unit(s).
A: •Refer to the Hardware Installation section for information on how to properly
connect the daisy-chain cable.
• Make sure that the daisy-chain cable that you are using is the F1D108-CBL. Using
any other cable will not guarantee proper operation or video quality.
• RESET the MASTER OmniView™PRO.
• Although a power supply is not necessary to make the slave unit work, try adding
a power supply.

Monitor/Video Problems:

Q: I am getting ghosting, shadowing or fuzzy images on my monitor.
A: •Check the cables and make sure they are inserted properly.
• Your resolution and/or refresh rate is extremely high, or your cable is too long.
Replace your VGA cables with coaxial, double-shielded cables such as Belkin
A3H981-XX.
•
Check to make sure that the power adapter is plugged in and is working properly. It
must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• Lower you refresh rate and/or screen resolution settings.

Keyboard Problems:

Q: The keyboard is not detected, or a keyboard error is reported during boot-up.
A: •Check the cables and make sure they are inserted properly in the correct ports.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• RESET the OmniView™PRO by simultaneously pressing the BANK/SCAN and
CHANNEL buttons on the front panel. Access the OSD menu again and it should
have re-detected all the active ports.
• Do not press any keys on the keyboard while the selected computer is booting
up. This is true for any PC, whether stand-alone or connected to a KVM switch.
Q: The computers boot up fine, but the keyboard does not work.
A: • Check the cables and make sure they are inserted properly in the correct ports.
• Make sure the keyboard works when directly plugged into the computers.
• Try a different keyboard, but use only 101, 102 or 104-key keyboards.
• Make sure that the keyboard driver is for 101, 102 or 104-key keyboards, and not
old XT keyboards.
• Check to make sure that the power adapter is plugged in and is working properly.
It must be 12VDC, 1000mA minimum. Make sure the power switch is on.
• RESET the OmniView™PRO by simultaneously pressing the BANK/SCAN and
CHANNEL buttons on the front panel. Access the OSD menu again and it should
have re-detected all the active ports.
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