User Guide

Backup and restore

1.In the BlackBerry Desktop Software, click Device > Back up.

2.In the File Options section, click Change > Yes.

3.Browse to a folder and click OK.

Troubleshooting: Backup and restore

I can't restore a backup file to my smartphone or tablet

If you create a backup file on a smartphone that is running BlackBerry 7 or later or a BlackBerry PlayBook tablet that is running BlackBerry PlayBook OS 2.0, the backup file is associated with the BlackBerry ID on the device. You cannot restore a backup file to a device that has a different BlackBerry ID.

Try changing the BlackBerry ID on your device to the BlackBerry ID associated with the backup file.

1.Disconnect your device from your computer.

2.From your device, delete all of the device data. (For more information about how to delete data and third-party applications, see the help on your device.)

3.Complete the setup process for your device and configure the BlackBerry ID user name that was used to create the backup file.

4.Connect your device to your computer. Open the BlackBerry Desktop Software and try to restore the backup file to the device again.

If you still cannot restore the backup file to your device, or if your backup file was created on a smartphone running BlackBerry 6 or earlier or a tablet with the BlackBerry Tablet OS 1.0 installed on it, your backup file might be corrupted. You can't restore a corrupted backup file to your smartphone or tablet. Try restoring a different backup file.

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Blackberry 7.1 manual Troubleshooting Backup and restore, Cant restore a backup file to my smartphone or tablet

7.1 specifications

BlackBerry 7.1, an update to the iconic BlackBerry OS, was launched to enhance user experience and expand the functionality of BlackBerry devices. This iteration aimed to improve productivity and offer intuitive features tailored to the needs of professionals and everyday users alike. It maintained the QWERTY keyboard heritage that BlackBerry is known for, ensuring that the typing experience remained a strong draw for users transitioning from other smartphone platforms.

One of the standout features of BlackBerry 7.1 was the introduction of mobile hotspot functionality. This allowed users to share their smartphone's data connection with other devices, such as laptops and tablets, transforming the BlackBerry into a portable Wi-Fi hotspot. This was particularly advantageous for users who needed internet access on the go, enhancing the productivity capabilities of BlackBerry devices.

BlackBerry 7.1 also marked an improvement in multimedia capabilities. The update delivered enhanced application performance and support for high-definition video playback, making it easier to watch and share videos. The new BlackBerry Music Gateway supported streaming music to speakers through Bluetooth, offering an effortless way to enjoy audio without the hassle of cables.

The messaging experience received significant upgrades, too, with advancements in the BlackBerry Messenger (BBM) service, allowing for more interactive and engaging conversations through voice notes, images, and location sharing. This made communication not only efficient but also more personal and fun.

In addition, BlackBerry 7.1 introduced an improved web browser that leveraged WebKit technology, enabling faster browsing and better rendering of web pages. Users experienced a more seamless and responsive internet experience, making it easier to navigate through the increasingly complex online landscape.

Another remarkable feature was the inclusion of Blackberry Protect, which provided backup and remote wipe capabilities, ensuring user data could be secured even if the device was lost or stolen. This commitment to security remained a hallmark of BlackBerry devices and helped maintain trust with its user base.

Overall, BlackBerry 7.1 was a substantial enhancement to the OS, providing new features and improvements that aligned with the demands of a mobile-first world. With its focus on productivity, security, and communication, it reinforced BlackBerry’s reputation as a leading choice for business professionals while appealing to a wider audience seeking reliable smartphone functionality.