Blackberry 7.1 - page 48

Copy files from your smartphone or tablet
to your computer
Before you begin: Before you copy encrypted files, verify that encryption is turned on for your BlackBerry smartphone.
Encrypted media files aren't supported on the BlackBerry PlayBook tablet.
1. Connect your smartphone or tablet to your computer.
2. In the BlackBerry Desktop Software, click Files.
3. If necessary, click Get Started.
4. In the BlackBerry icon drop-down list, click the location that you're copying files from.
5. Navigate to the files that you want to copy.
6. Drag one or more files or folders to your computer's desktop or Windows Explorer.
Troubleshooting: Files
My encrypted files didn't copy
If you're unable to view or copy encrypted files between your BlackBerry smartphone and your computer, try the following:
• Verify that encryption is still turned on for your smartphone and your media card.
• Verify that your smartphone isn't locked.
User Guide Files
48