• Verify that both the BlackBerry Desktop Software and your iTunes library or Windows Media Player library is open on
your computer.
• Verify that the correct music library is selected in the BlackBerry Desktop Software. Click Device > Device options. On
the Media tab, if the correct music library isn't selected, in the Music source drop-down list, click the music library that
you want to use.
Pending songs are not downloaded to my smartphone
If the songs in your Wi-Fi Music Sync list are pending and aren't being downloaded from your computer to your BlackBerry
smartphone, try the following actions:
• Verify that your smartphone is within range of the Wi-Fi network that your computer is connected to.
• Verify that your smartphone has enough available storage. Try transferring media files that you have stored on your
smartphone to a media card.
• Verify that the songs aren't being played on your computer or have not been deleted from your computer.
• Verify that your smartphone is charged. If the battery power level drops below 5 per cent, you cannot download your
songs.
Related information
Wi-Fi music sync isn't working as expected, 64
User Guide Wi-Fi music sync
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