Blackberry 7.1 - page 15

Check for BlackBerry Desktop Software

updates

To perform this task, you must have an active Internet connection.

1. In the BlackBerry Desktop Software, click Help > Check for updates.

2. If an update is available, review the information on the screen and if you want to install it, click Get update.

3. After the update is downloaded, close the BlackBerry Desktop Software when you are prompted to.

4. Open the BlackBerry Desktop Software again to complete the installation.

5. Click Close when the update is complete.

You might need to restart your computer after the update is installed.

Find more information

You can visit the following websites for more information about the BlackBerry Desktop Software:

•http://na.blackberry.com/eng/support/software/desktop.jsp: View support information, including Knowledge Base

articles and forums.

•www.blackberry.com/desktop/docs: View the latest help associated with this release.

•http://docs.blackberry.com: Find the latest user guide for your BlackBerry device or click Help on your device.

•www.blackberry.com/desktop: Download the latest version of the BlackBerry Desktop Software.

Troubleshooting: Basics

My computer doesn't detect my smartphone or tablet

If your computer doesn't detect your BlackBerry smartphone, try the following:

User Guide Basics

15

Contents

Main Page Contents Page Page Page Basics About the BlackBerry Desktop Software Set up your smartphone with the BlackBerry Desktop Software Set up your tablet with the BlackBerry Desktop Software Activate your smartphone with a BlackBerry Enterprise Server Activate your smartphone with BlackBerry Enterprise Server for Microsoft Exchange Server Activate your smartphone with BlackBerry Enterprise Server for IBM Lotus Notes Prerequisites: Bluetooth connections Connect your smartphone to your computer using Bluetooth technology Start tasks automatically when you connect your smartphone Delete the data from your smartphone Reset the BlackBerry Desktop Software settings Remove your settings from the BlackBerry Desktop Software Page Page Backup and restore About backing up and restoring data Back up smartphone data or tablet data Restore smartphone data or tablet data Change the location of backup files on your computer Troubleshooting: Backup and restore I can't restore a backup file to my smartphone or tablet Organizer data About synchronizing your organizer data Prerequisites: Organizer data synchronization Turn off wireless synchronization on your Configure your contact synchronization Configure your calendar synchronization Configure your memo synchronization Configure your task synchronization Create filters to limit the organizer data synchronized between your smartphone and your computer Page Synchronize your organizer data Change your conflict notification Receive a prompt to confirm your synchronization changes Save log files to your computer Troubleshooting: Organizer data synchronization I receive a message that my default services have changed I can't synchronize my data to other calendars on my computer Page Page Applications About applications Add, update, or delete applications on your Add a display language to your smartphone Troubleshooting: Applications I cannot add, update, or delete smartphone applications Software updates Update your BlackBerry Device Software Update your BlackBerry Tablet OS Receive notifications for software updates Switch to a new smartphone or new tablet About switching to a new smartphone or new tablet Switch to a new smartphone Switch to a new tablet Mobile Internet or tethering About using Mobile Internet to tether your Set up your Mobile Internet settings Page Certificates for your smartphone About synchronizing certificates with your Turn on the certificate synchronization tool Import a certificate from your computer Page Certificate properties Install a root certificate on your computer Certificate servers Add, delete, or update a certificate server Change the default security level for private keys Turn off automatic initialization of the random number generator Change the refresh rate for certificate revocation lists Refresh all certificate revocation lists Use OCSP or CRL certificate servers to check the revocation status of certificates Download certificates for your contacts automatically Troubleshooting: Certificates A certificate doesn't appear in the certificate list Files About copying files Copy files from your computer to your smartphone or tablet Page Media About media files About encrypted media files Supported media file formats Synchronize your music from your Synchronize your pictures from your Synchronize your videos from your Import your pictures from your smartphone or tablet to your computer Import your videos from your smartphone or tablet to your computer Change your import folder for pictures and videos Stop synchronizing your music from your Delete media files from your smartphone or tablet Change the music source you want to synchronize from your computer to your smartphone or tablet Troubleshooting: Media Some of my media files didn't synchronize to my smartphone or tablet I can't synchronize my video that uses the AC3 audio format to my smartphone or tablet My smartphone does not recognize my media card I cannot import album art A picture folder on my computer isn't recognized My encrypted media files didn't synchronize or import Error messages Exceeded available storage Wi-Fi music sync About Wi-Fi music sync Prerequisites: Wi-Fi music sync Install Wi-Fi music sync on your Connect to a Wi-Fi network on your Download a song to your smartphone that is on your computer Stream your music on your smartphone Page I cannot connect to a Wi-Fi network Wi-Fi music sync isn't working as expected Some song details aren't appearing on my smartphone I can't see songs on my smartphone that are from the music library on my computer Pending songs are not downloaded to my smartphone Legal notice