• Verify that the songs, playlists, or other collections of music that you expected to synchronize are selected in the
BlackBerry Desktop Software. If you switched from the Sync Individual Song view to the Sync Music Collections view,
individual songs that don't belong to selected collections are not synchronized to your device. Similarly, playlists and
other music collections that you selected in the Sync Music Collections view are not synchronized with your device if
you switch to the Sync Individual Song view.
I can't synchronize my video that uses the AC3 audio format to my smartphone or tablet
The BlackBerry Desktop Software does not support videos with the AC3 audio format.
You can install an AC3 filter on to your computer to convert a video that uses the AC3 audio format to the AAC audio format.
You can then synchronize the video with your BlackBerry smartphone or BlackBerry PlayBook tablet.
1. Download and install an AC3 filter from the Internet on your computer.
2. After the AC3 filter installation is complete, in the BlackBerry Desktop Software, click Videos.
3. To detect the AC3 filter, click to refresh the BlackBerry Desktop Software.
4. Select the videos that you want to synchronize.
5. Select the Convert videos checkbox.
6. Click Sync Videos.
My smartphone does not recognize my media card
Try the following actions:
• Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a
media card into your smartphone, see the printed documentation that came with your smartphone.
• On your smartphone, in your media card options, if there is a message to format your media card, disconnect your
smartphone from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage
mode or MTP again.
I cannot import album art
You cannot import iTunes album art if iTunes is busy, or if you are creating playlists, updating podcasts, or accessing the
iTunes Store.
Close any open dialog boxes and finish any iTunes tasks and try importing album art again. On the Media menu, click
Refresh iTunes album art.
User Guide Media
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