A picture folder on my computer isn't recognized

If you are trying to synchronize pictures from a specific folder on your computer to your BlackBerry smartphone or
BlackBerry PlayBook tablet, the folder might appear dimmed in one of the following situations:
• The folder on your computer is deleted
• The folder on your computer is renamed
• The folder on your computer is on a network drive or USB drive that it is disconnected
Try to correct any of these issues and synchronize again, or select another folder.

My encrypted media files didn't synchronize or import

If you're unable to synchronize or import encrypted media files between your BlackBerry smartphone and your computer,
try the following:
• Verify that encryption is still turned on for your smartphone and your media card.
• Verify that your smartphone isn't locked.
Error messages

Exceeded available storage

This message appears when there isn't enough storage on your media card or BlackBerry smartphone or your BlackBerry
PlayBook tablet for your media files that you selected to synchronize.
Try the following actions:
• Consider using a higher capacity media card for your smartphone.
• Select fewer songs or videos to synchronize.
• Transfer media files that are on your smartphone to a media card.
• In the BlackBerry Desktop Software, click Device > Device options. On the Media tab, in the Transferring Media to My
Device section, decrease the amount of storage that is kept free for files other than your media files. Note that if you're
using a tablet, you need to keep at least 100 MB of storage space free.
User Guide Media
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