I cannot connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you're in a Wi-Fi coverage area.
• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,
connect to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan for
available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only.
• If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to
certain wireless access points. For more information, contact your administrator.
• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and
that it has been set to send its profile. Verify that another smartphone isn't also attempting to connect at the same time,
and that not more than one access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have
installed the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your
smartphone.
Related information
Connect to a Wi-Fi network on your smartphone, 61
Wi-Fi music sync isn't working as expected
If you're unable to use Wi-Fi music sync to download your music or if you can't view your music from Wi-Fi music sync, try
the following actions:
• Verify that Wi-Fi music sync is installed correctly. On the home screen of your BlackBerry smartphone, click the Media
icon > Music icon. At the bottom of the screen, click Wi-Fi music sync. The status should display as connected.
• If a long period of time has passed since you installed the BlackBerry Desktop Software on your computer, your security
certificates might be expired. Try reinstalling the BlackBerry Desktop Software. To install the latest version, visit
www.blackberry.com/desktop.
• If you're logged in to a VPN, you must log out of the VPN to use Wi-Fi music sync.
If you're trying to use a Wi-Fi connection, try the following actions:
User Guide Wi-Fi music sync
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