Verify that your Wi-Fi connection on your smartphone is turned on. On the home screen of your smartphone, click the
connections area at the top of the screen, or click the Manage Connections icon. If the Wi-Fi checkbox is cleared,
select it.
If the Wi-Fi connection on your smartphone is turned on and there are still issues, verify that your smartphone is
connected to the same network that your computer is connected to. Check the connection software on your computer
to see which network you're connected to. If you're not using a wireless connection on your computer, verify that an
Ethernet cable is connected to the same router that provides your smartphone with a Wi-Fi connection.
If you can't download your songs using a Wi-Fi connection, connect your smartphone to your computer with a USB
cable to download your songs. In some cases, if changes are made to your computer settings or smartphone options,
you might need to connect your smartphone to your computer with a USB cable before you can use a Wi-Fi connection
again.
If you think that a network connection might not be established, try the following actions:
On your smartphone, in the browser, type the following URL: http://<IP address>:4481/mediasync/music. If you're
prompted, accept the certificate warning. If the webpage displays the text "Wireless music sync", then your
smartphone is connected to the same network as your computer. If you receive a display error, your smartphone isn't
connected properly to the same network as your computer or there might be a firewall issue or routing issue.
If your computer, router, or wireless network has a firewall, verify that ports 4481 and 4482 are open for TCP and UDP,
and that the BlackBerry Desktop Software is allowed by the firewall. For more information and instructions, see the
documentation for your firewall software.
If your router has UDP broadcast, verify that UDP broadcast is turned on. Most routers support this feature and don't
mention it, but your router might need special configuration. For instructions, see the documentation that came with
your router.
Verify that your gateway IP address is the same on both your smartphone and your computer, and that both your
smartphone and computer IP addresses are on the same subnet.
Related information
Pending songs are not downloaded to my smartphone, 66
Some song details aren't appearing on my smartphone
Wi-Fi music sync updates song details on your BlackBerry smartphone about once every hour, so it might take an hour
after changes are made to your music library on your computer before all the song details that are in your music application
appear on your smartphone. If you want the song details to appear before then, in the Wi-Fi Music Sync list on your
smartphone, press the Menu key and click Sync Now, or connect your smartphone to your computer with a USB cable.
I can't see songs on my smartphone that are from the music library on my computer
Try the following:
User Guide Wi-Fi music sync
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