Brady X-Plus II Troubleshooting Checklists

138Troubleshooting Troubleshooting Checklists

Troubleshooting Checklists

If an error condition exists with the printer, review this checklist:

Is there an error message on the LCD? If yes, see LCD Error Messages on page 139.

Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 77.

Is the CHECK RIBBON light on when ribbon is loaded properly, or are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 77.

Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 143.

Are you experiencing communications problems? If yes, see Communications Problems on page 147.

If the labels are not printing or advancing correctly, review this checklist:

Are you using the correct type of labels? Review the types of label in Types of Media on page 26.

Are you using a label that is narrower than the maximum print width? See Set Print Width on page 67.

Review the label- and ribbon-loading illustrations in Print Modes on page 34 and Load Ribbon on page 41.

Does the printhead need to be adjusted? See for more information.

Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity on page 77 for more information.

If none of the above suggestions correct the problem, review this checklist:

Perform one or more of the self-tests given in Printer Diagnostics on page 151. Use the results to help identify the problem.

If you are still having problems, see Contacts on page 3 for customer support information.

14068L-001 Rev. A

X-Plus II User Guide

1/11/07

Contents

Page © 2007 Brady Corp (17 U.S.C.506). Copyright violators may be subject to civil liability Proprietary Statement Product Improvements Liability Disclaimer FCC Declaration of Conformity FCC Compliance Statement Canadian DOC Compliance Statement CE Declaration of Conformity Page Contents Page Page Page About This Document Who Should Use This Document How This Document Is Organized Unitied States European Union (EU) Asia Pacific ZTools bin Illustration Callouts Figure 1 • Sample Figure with Callouts Page Introduction External View Figure 2 • Exterior of Printer Printer Components Figure 3 • Printer Components Control Panel control panel Liquid Crystal Display (LCD) control panel buttons control panel lights (LEDs) Figure 4 • Location of Control Panel Buttons and Lights Control Panel LCD Control Panel Buttons Table 1 • Control Panel Buttons (Continued) Control Panel Indicator Lights Page Printer Setup Before You Begin Unpack and Inspect the Printer Unpack and Inspect the Printer Select a Site Select a Site for the Printer Unpack and Inspect the Printer Store the Printer Ship the Printer Recycle the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Provide a Power Source Connector Locations Types of Connections IEEE 1284 Bidirectional Parallel Figure 7 • Connecting the Printer through the Parallel Port USB 2.0 Port •Disadvantages: Cable length limited to 16.4 ft. (5 m) Figure 8 • Connecting the Printer through a USB Port = Computer 1“B” male connector, attaching to printer Data Cable Requirements Connect the Printer to a Power Source Power Cord Specifications To connect the printer to a power source, complete these steps: 1.Toggle the printer power switch to the off (O) position See Power Cord Specifications Types of Media Table 5 • Types of Media Non-Continuous Roll Media Figure 12 • Non-ContinuousWeb Media Table 5 • Types of Media (Continued) Fanfold Media Continuous When to Use Ribbon Coated Side of Ribbon Adhesive Test To perform an adhesive test, complete these steps: outer inner Ribbon Scratch Test Page Operations Prepare the Media for Loading Roll Media To place roll media on the media supply hanger, complete these steps: Fanfold Media Figure 16 • Rear Feed Using Media Supply Hanger Figure 17 • Bottom Feed Without Using Media Supply Hanger To load fanfold media, complete these steps: Table 6 • Print Modes Load Media in Tear-OffMode Figure 18 • Tear-OffMode To load roll media, complete these steps: Set the printer to Select Print Mode Insert media into the printer. See Open the printhead assembly by rotating the Page RIBBON OUT Page Page Load Ribbon Ribbon must be coated on the outside Figure 19 • Ribbon Path Without Ribbon Dancer With Ribbon Dancer Page Page Page Page Remove Used Ribbon Page Calibrate the Printer Table 7 • Types of Calibration Auto-calibration MEDIA POWER UP (see Select HEAD CLOSE (see Select Head Table 7 • Types of Calibration (Continued) Sensor Profile Select the SENSOR PROFILE Media and Ribbon Select the MEDIA AND RIBBON Upper Media Sensor—InsideHalf of Media Upper Media Sensor—OutsideHalf of Media Lower Media Sensor Toggle Position Adjustment Printhead Pressure Adjustment Page Page Configuration Enter Setup Mode Exit Setup Mode Default Password Value ^KP Disable the Password Protection Feature ^KPx Print a Configuration Label To print a configuration label, complete these steps: LIST SETUP Figure 22 • Configuration Label Print a Network Configuration Label To print a network configuration label, complete these steps: LIST NETWORK How to View or Modify Parameters Additional Parameters Standard Printer Parameters Table 9 • Printer Parameters (Sheet 1 of 26) Adjust Print Darkness DARKNESS +04.0 Default: +04.0 Adjust the Tear-OffPosition TEAR OFF +000 Figure 24 • Tear-OffPosition Adjustment Default: +0 ^LLxxxx Set Print Width WIDTH - MM Table 9 • Printer Parameters (Sheet 5 of 26) Set Maximum Label Length MAXIMUM LENGTH 39.0IN 988MM Table 9 • Printer Parameters (Sheet 6 of 26) Set Early Warning for Media EARLY WARNING When this parameter is enabled, the printer provides warnings when labels MEDIA DISABLED Table 9 • Printer Parameters (Sheet 7 of 26) Reset Media Counter for Early Warning Set Ribbon Length for Early Warning RIBBON LENGTH - 450M 1476 FT Set Early Warning for Maintenance MAINT. OFF EARLY WARNING MAINTENANCE Set Printhead Cleaning Interval for Early Warning HEAD CLEANING Table 9 • Printer Parameters (Sheet 9 of 26) Set Printhead Life for Early Warning HEAD LIFE 1000000 IN WARNING REPLACE List Images LIST IMAGES List Formats LIST FORMATS List Setup Table 9 • Printer Parameters (Sheet 11 of 26) Format Memory Card FORMAT CARD: This option erases all previously stored information from the optional PCMCIA card or Compact Flash card Table 9 • Printer Parameters (Sheet 12 of 26) Parameter Action/Explanation Initialize Flash Memory INIT FLASH MEM To initialize Flash memory: Table 9 • Printer Parameters (Sheet 13 of 26) Print Sensor Profile SENSOR PROFILE Figure 26 • Sensor Profile Table 9 • Printer Parameters (Sheet 14 of 26) Calibrate Media and Ribbon Sensor Sensitivity MEDIA AND RIBBON Use this procedure to adjust sensitivity of media and ribbon sensors Important • Follow this procedure exactly as presented. All of the Table 9 • Printer Parameters (Sheet 15 of 26) Set Parallel Communications PARALLEL COMM -BIDIRECTIONAL Set Serial Communications Table 9 • Printer Parameters (Sheet 16 of 26) Set Parity PARITY Default: NONE Set Host Handshake Table 9 • Printer Parameters (Sheet 17 of 26) Set Communications Mode COMMUNICATIONS - NORMAL MODE Set Control Prefix Character Table 9 • Printer Parameters (Sheet 18 of 26) Set Delimiter Character DELIMITER CHAR <,>2CH Select ZPL Mode ~JS Table 9 • Printer Parameters (Sheet 20 of 26) Adjust Left Position LEFT POSITION ±0000 Table 9 • Printer Parameters (Sheet 21 of 26) Set the Head Test Count HEAD TEST COUNT Table 9 • Printer Parameters (Sheet 22 of 26) Set the Printhead Resistor Value HEAD RESISTOR 0500 OHMS Initial Value: Table 9 • Printer Parameters (Sheet 23 of 26) Set Applicator Port Mode APPLICATOR PORT Determines the action of the applicator port Note • Set this value as suggested by the applicator manufacturer Table 9 • Printer Parameters (Sheet 24 of 26) Select Resynch Mode RESYNCH MODE Default: FEED MODE FEED Table 9 • Printer Parameters (Sheet 25 of 26) Adjust LCD Display LCD ADJUST +10 Select Format Convert Select the Display Language LANGUAGE ENGLISH Default: ENGLISH Page Print Modes Select the Print Mode Tear-OffMode Load Media in Peel-OffMode To set up the printer in Peel-Offmode, complete these steps: on page 119 for more information RIBBON OUT error error Page Note • A core is not required 12.Wind the media liner counterclockwise around the rewind spindle Page Page Load Media in Cutter Mode Page Page Page Page Load Media in Rewind Mode (No Cutter) To set up the printer in Rewind mode, complete these steps: If you have not already done so, install the rewind plate. See Install the Rewind Plate Set the printer to Rewind mode. See Page Page Page Page Page Load Media in Rewind Mode with Cutter Option Page Page Page Page Page Page Install the Rewind Plate Remove Media Liner from the Rewind or Peel Spindle Page Page Routine Maintenance Cleaning Schedule Table 10 • Recommended Printer Cleaning Schedule Area Method Interval Clean the Exterior Clean the Media Compartment Clean the Printhead and Platen Roller For 300 dpi printers For 600 dpi printers To clean the printhead and platen roller, complete these steps: 2.Remove the media and ribbon (if loaded) Page Ribbon and Label-AvailableSensor Locations Page Transmissive (Media) Sensor Locations Clean the Snap Plate Figure 35 • Snap Plate To clean the snap plate, complete these steps: Page Clean the Cutter To clean the cutter, complete these steps: 1.Turn off (O) the printer 2.Unplug the power cord 3.Clean the stationary cutter blade with a swab and solvent Replace the Fuse (360X-PlusII Only) Figure 11 on page To replace a faulty fuse, complete these steps: 1.Use a small-bladescrewdriver or similar tool to remove the fuse holder Figure 36 • AC Power Entry Module Figure 37 • Fuse Locations Page Troubleshooting Troubleshooting Checklists LCD Error Messages Table 11 • LCD Error Messages Table 11 • LCD Error Messages (Continued) RIBBON IN Page (function) Print Quality Problems Table 12 • Print Quality Problems General print quality issues Wrinkled ribbon Table 12 • Print Quality Problems (Continued) Printing too light or too dark over the entire label Smudge marks on Vertical drift in top-of-formposition Vertical image or label drift The bar code printed Calibration Problems Table 13 • Calibration Problems Loss of printing registration on labels Excessive vertical ^CC ^CT ^CD Ribbon Problems Table 15 • Ribbon Problems Broken or melted ribbon The printer does not Miscellaneous Printer Problems Table 16 • Miscellaneous Printer Problems The LCD displays a language that cannot read Table 16 • Miscellaneous Printer Problems (Continued) The printer fails to calibrate or detect the top of the label Non-continuous Power-OnSelf Test CANCEL Self Test PAUSE Self Test FEED Self Test Figure 40 • FEED Test Label Figure 41 • Bar Code Darkness Comparison Table 17 • Judging Bar Code Quality Too dark Slightly dark Table 17 • Judging Bar Code Quality (Continued) “In-spec” Slightly light Too light FEED and PAUSE Self Test Communications Diagnostics Test Sensor Profile Data Ports Parallel Cabling Requirements Parallel Port Interconnections Table 18 • Parallel Cable Pin Configuration (Continued) Hardware Control Signal Descriptions Pin Configuration RS-232Interface Connections DB-9to DB-25Connections Figure 45 • DB-9to DB-25Cable Connections Modem Connection Figure 46 • RS-232Cable Connections Applicator Signals Figure 49 • Applicator Signals (Mode 3) Figure 50 • Applicator Signals (Mode 4) Applicator Interface Connector Pin Configuration Table 20 • Applicator Interface Connector Pin Configuration (Continued) Page Jumper Configurations and Pinouts for +5 V I/O Operation Pinouts for +24-28V I/O Operation Specifications Standard Features Print Modes Zebra Programming Language (ZPL) Bar Codes Agency Approvals Agency Approvals Product Markings Physical Specifications Electrical Specifications Environmental Conditions for Operation and Storage Print Specifications by Model Specifications Key Ribbon Specifications BP-300X-PlusII and 600 X-PlusII Printers BP-360X-PlusII Printers BP-360X-PlusII Black Mark Sensing Only Glossary core diameter diagnostics die-cut media direct thermal light emitting diode (LED) lock-up media sensor non-continuous non-volatile roll media fanfold media supplies A general term for media and ribbon supplies symbology The term generally used when referring to a bar code Index checklist before you begin, 16 troubleshooting cleaning cutter snap plate, 131 communication interfaces overview, 159 selecting HEAD COLD HEAD TOO HOT OUT OF MEMORY message PAPER OUT RIBBON IN Page Page Page Page Part Number: 14068L-001Rev. A © 2007 Brady Corp