Troubleshooting 143

Print Quality Problems

Print Quality Problems

Table 12 identifies problems with print quality, the possible causes, and the recommended solutions.

Table 12 • Print Quality Problems

Problem

Possible Cause

Recommended Solution

 

 

 

General print quality

The printer is set at the

For optimal print quality, set the print speed to

issues

incorrect print speed.

the lowest possible setting for your application

 

 

via control panel, the driver, or the software. See

 

 

Adjust Print Speed on page 64. You may wish to

 

 

perform the FEED Self Test on page 154.

 

 

 

 

You are using an incorrect

1. Switch to a different type of media or ribbon

 

combination of labels and

to try to find a compatible combination.

 

ribbon for your application.

2. If necessary, consult an authorized Brady

 

 

distributor for information and advice.

 

 

 

 

The printer is set at an incorrect

For optimal print quality, set the darkness to the

 

darkness level.

lowest possible setting for your application via

 

 

the control panel, the driver, or the software. See

 

 

Adjust Print Darkness on page 64. You may wish

 

 

to perform the FEED Self Test on page 154 to

 

 

determine the ideal darkness setting.

 

 

 

 

The printhead is dirty.

Clean the printhead. See Clean the Printhead

 

 

and Platen Roller on page 125.

 

 

 

Wrinkled ribbon

Ribbon fed through the

See Load Ribbon on page 41.

 

machine incorrectly.

 

 

 

 

 

Incorrect burn temperature.

Set the darkness to the lowest possible setting for

 

 

good print quality. See Adjust Print Darkness

 

 

on page 64.

 

 

 

 

Incorrect or uneven pressure.

Set the pressure to the minimum needed for good

 

 

print quality. See Adjust Printhead Pressure and

 

 

Toggle Position on page 53.

 

 

 

 

Media not feeding properly;

Make sure that media is snug by adjusting the

 

“walking” from side to side.

media guide, or call a service technician.

 

 

 

 

The strip plate needs adjusting.

Call a service technician.

 

 

 

 

The printhead needs vertical

Call a service technician.

 

adjustment.

 

 

 

 

 

The printhead and platen roller

Call a service technician.

 

need to be realigned.

 

 

 

 

Long tracks of

Print element damaged.

Call a service technician.

missing print on

 

 

several labels

Wrinkled ribbon.

See wrinkled ribbon causes and solutions in this

 

 

table.

 

 

 

Fine, angular gray

Wrinkled ribbon.

See wrinkled ribbon causes and solutions in this

lines on blank labels

 

table.

 

 

 

1/11/07

X-Plus II User Guide

14068L-001 Rev. A