Troubleshooting 141

LCD Error Messages

Table 11 • LCD Error Messages (Continued)

 

LCD Display/

Possible Cause

Recommended Solution

 

Printer Condition

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Caution • An improperly connected printhead data or power cable

 

WARNING

 

 

 

 

 

can cause this error message. The printhead may be hot enough to

 

HEAD COLD

 

 

 

 

 

 

 

cause severe burns. Allow the printhead to cool.

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer prints while the

The printhead temperature is

Continue printing while the printhead

 

ERROR light flashes.

approaching its lower operating

reaches the correct operating

 

 

 

limit.

temperature. If the error remains, the

 

 

 

 

 

 

environment may be too cold for

 

 

 

 

 

 

proper printing. Relocate the printer to

 

 

 

 

 

 

a warmer area.

 

 

 

 

 

 

 

 

 

 

The printhead data cable is not

Caution • Turn off (O) the printer

 

 

 

properly connected.

 

 

 

before performing this procedure.

 

 

 

 

 

 

 

 

 

 

 

 

Failure to do so can damage the

 

 

 

 

 

 

printhead.

 

 

 

 

 

 

1. Turn off (O) the printer.

 

 

 

 

 

 

2. Disconnect and reconnect the data

 

 

 

 

 

 

cable to the printhead.

 

 

 

 

 

 

3. Ensure that the cable connector is

 

 

 

 

 

 

fully inserted into the printhead

 

 

 

 

 

 

connector.

 

 

 

 

 

 

4. Turn on (I) the printer.

 

 

 

 

 

 

 

 

 

 

The printer is defragmenting

Caution • Do NOT turn off the printer

 

DEFRAGMENTING

 

 

 

memory.

 

 

power during defragmenting. Doing so

 

 

 

 

 

 

 

 

 

 

 

 

can damage the printer.

 

The printer stops.

 

 

 

Allow the printer to finish

 

 

 

 

 

 

defragmenting. If you get this error

 

 

 

 

 

 

message frequently, check your label

 

 

 

 

 

 

formats. Formats that write to and erase

 

 

 

 

 

 

memory frequently may cause the

 

 

 

 

 

 

printer to defragment often. Using

 

 

 

 

 

 

properly coded label formats usually

 

 

 

 

 

 

minimizes the need for defragmenting.

 

 

 

 

 

 

If this error message does not go away,

 

 

 

 

 

 

contact Technical Support. The printer

 

 

 

 

 

 

requires service.

 

 

 

 

 

 

 

1/11/07

X-Plus II User Guide

14068L-001 Rev. A