144Troubleshooting Print Quality Problems

Table 12 • Print Quality Problems (Continued)

Problem

Possible Cause

Recommended Solution

 

 

 

Printing too light or

The media or ribbon is not

Replace supplies with those recommended for

too dark over the

designed for high-speed

high-speed operation.

entire label

operation.

 

 

 

 

 

You are using an incorrect

1. Switch to a different type of media or ribbon

 

combination of media and

to try to find a compatible combination.

 

ribbon for your application.

2. If necessary, consult an authorized Brady

 

 

distributor for information and advice.

 

 

 

 

You are using ribbon with

Direct thermal media does not require ribbon. To

 

direct thermal media.

check if you are using direct thermal media,

 

 

perform the label scratch test in When to Use

 

 

Ribbon on page 28.

 

 

If you are using ribbon intentionally with direct

 

 

thermal media, increase the darkness level, but

 

 

note that high darkness levels may decrease

 

 

printhead life. You may wish to perform the

 

 

FEED Self Test on page 154 to determine the

 

 

ideal darkness setting.

 

 

 

 

Incorrect or uneven printhead

Set the pressure to the minimum needed. See

 

pressure.

Adjust Printhead Pressure and Toggle Position

 

 

on page 53.

 

 

 

Smudge marks on

The media or ribbon is not

Replace supplies with those recommended for

labels

designed for high-speed

high-speed operation.

 

operation.

 

 

 

 

Misregistration/skips

The printer is not calibrated.

Recalibrate the printer.

labels

 

 

The media sensor is not

Perform media sensor position adjustment.

 

 

positioned correctly.

 

 

 

 

 

Improper label format.

Use correct label format.

 

 

 

Misregistration and

The platen roller is dirty.

See Clean the Printhead and Platen Roller

misprint of one to

 

on page 125.

three labels

 

 

The media sensor is not

Place the media sensor in the proper position.

 

 

positioned correctly.

 

 

 

 

 

Media does not meet

Use media that meets specifications.

 

specifications.

 

 

 

 

14068L-001 Rev. A

X-Plus II User Guide

1/11/07