150Troubleshooting Miscellaneous Printer Problems

Table 16 • Miscellaneous Printer Problems (Continued)

Problem

Possible Cause

Recommended Solution

 

 

 

The printer fails to

The printer was not calibrated

Perform the calibration procedure in Calibrate

calibrate or detect the

for the label being used.

Media and Ribbon Sensor Sensitivity on page 77.

top of the label.

 

 

The printer is configured for

Set the media type to noncontinuous media. See

 

 

continuous media.

Set Media Type on page 66.

 

 

 

 

The driver or software

Driver or software settings produce ZPL

 

configuration is not set

commands that can overwrite the printer

 

correctly.

configuration. Check the driver or software

 

 

media-related setting.

 

 

 

Non-continuous

The printer was not calibrated

Perform the calibration procedure in Calibrate

labels are being

for the media being used.

Media and Ribbon Sensor Sensitivity on page 77.

treated as continuous

 

 

The printer is configured for

Set the media type to noncontinuous media. See

labels.

continuous media.

Set Media Type on page 66.

 

 

 

 

All lights are on, but

Internal electronic or firmware

Call a service technician.

nothing displays on

failure.

 

the LCD, and the

 

 

printer locks up.

 

 

 

 

 

The printer locks up

Main logic board failure.

Call a service technician.

while running the

 

 

Power-On Self Test.

 

 

 

 

 

14068L-001 Rev. A

X-Plus II User Guide

1/11/07