Troubleshooting 139

LCD Error Messages

LCD Error Messages

The LCD displays messages when there is an error. See Table 11 for LCD errors, the possible causes, and the recommended solutions.

Table 11 • LCD Error Messages

 

LCD Display/

Possible Cause

Recommended Solution

 

Printer Condition

 

 

 

 

 

 

 

 

 

 

 

 

In thermal transfer mode, ribbon is

Load ribbon correctly.

 

ERROR CONDITION

 

 

 

not loaded or incorrectly loaded.

 

 

 

RIBBON OUT

 

 

 

 

In thermal transfer mode, the

1.

Load ribbon correctly.

 

 

 

 

The printer stops; the

ribbon sensor is not detecting

2.

Calibrate the sensors.

 

RIBBON light is on; the

ribbon that is loaded incorrectly.

 

 

 

ERROR light flashes.

In thermal transfer mode, media is

1.

Load media correctly.

 

 

 

blocking the ribbon sensor.

2.

Calibrate the sensors.

 

 

 

 

 

 

 

 

 

In thermal transfer mode, the

1.

Print a sensor profile. See Print

 

 

 

printer did not detect the ribbon

 

Sensor Profile on page 76. The

 

 

 

even though it is loaded correctly.

 

ribbon out threshold (marked by

 

 

 

 

 

the word RIBBON) is likely too

 

 

 

 

 

high, above the black area that

 

 

 

 

 

indicates where the ribbon is

 

 

 

 

 

detected.

 

 

 

 

2.

Calibrate the sensors or load

 

 

 

 

 

printer defaults.

 

 

 

 

 

 

 

 

If you are using direct thermal

Set the printer for Direct Thermal

 

 

 

media, the printer is waiting for

mode. See Select Print Method

 

 

 

ribbon to be loaded because it is

on page 66.

 

 

 

incorrectly set for thermal transfer

 

 

 

 

 

mode.

 

 

 

 

 

 

 

 

1/11/07

X-Plus II User Guide

14068L-001 Rev. A