23 23Troubleshooting and Routine Maintenance

Troubleshooting

IMPORTANT

For technical help you must call the country where you bought the MFC. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother fax-back system.

In USA:

1-800-521-2846

 

Or, visit us at:

http://solutions.brother.com

 

 

 

 

 

 

ERROR MESSAGES

 

 

 

 

ERROR MESSAGE

 

CAUSE

ACTION

 

 

 

CHECK

An ink cartridge is not installed properly.

Re-install the ink, seating it properly. See

CARTRIDGE

 

 

page 23-17.

 

 

 

CHECK

Original was not inserted or fed properly, or

See page 23-3.

ORIGINAL

document was longer than about 40" inches

 

 

(90cm).

 

 

 

 

 

CHECK PAPER

Your paper is not the correct size.

Reload the correct size of paper, and then

SIZE

 

 

press Black Fax Start.

 

 

 

CHECK PAPER

MFC is out of paper.

Add paper, and then press Black Fax Start.

 

 

 

COMM. ERROR

Poor phone line quality caused a

Try the call again. If problem continues,

 

communication error.

call the telephone company to check your

 

 

 

phone line.

 

 

 

CONNECTION

You tried to poll a fax machine that is not in

Verify the other party’s polling setup.

FAIL

Polled Waiting mode.

 

 

 

 

HIGH

The print head detects high temperature.

Use the MFC in a cool room or lower the

TEMPERATURE

 

 

temperature.

COVER OPEN

Control panel cover or top cover is not

Open and close the covers.

 

closed completely.

 

 

 

 

DISCONNECTED

The other party or other party’s fax

Try to transmit or receive again.

 

machine terminated the call.

 

 

 

 

 

23 - 1 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E