DIFFICULTY

SUGGESTIONS

 

 

 

 

MFC Does Not Answer When Called

Make sure the MFC is in the correct receiving mode for your setup (either

 

FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for dial

 

tone. If possible, call your MFC to hear it answer. If there is still no answer,

 

check the telephone line cord connection. If there is no ringing when you

 

call your MFC, call your telephone company to check the line.

 

 

 

 

There is no dial tone on the handset.

Press Hook/Hold––OR––Lift the handset. If you hear no dial tone, check

 

telephone line cord connections at the MFC and wall jack. Check that the

 

handset curled cord is connected to the MFC’s handset jack. Test the jack

 

with another single line telephone. If no dial tone on the wall outlet, call

 

your telephone company.

 

 

 

 

Sending Faxes

 

 

 

 

 

 

 

Poor Transmission Quality

Try changing your resolution to FINE or S.FINE. Make a copy to verify

 

your MFC’s scanner operation.

 

 

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax

says “Result:NG”

again. If you send a PC FAX message and get “Result:NG” on the

 

Transmission Verification Report, your MFC may be out of memory. To

 

gain extra memory, you can turn off Fax Storage (See page 10-2), print fax

 

message in memory (See page 6-6) or cancel a delayed fax or polling job

 

(See page 6-7). If the problem continues, call the telephone company to

 

check your phone line.

 

 

 

 

Vertical Black Lines When Sending

If the copy you made shows the same problem, your scanner is dirty

 

(See Cleaning the Scanner, page 23-16.).

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

 

 

MFC “Hears” Voice as CNG Tone

If your MFC is set to Easy Receive ON, it is more sensitive to sounds. Your

 

MFC may mistakenly interpret certain voices or music on the line as a

 

calling fax machine and respond with fax receiving tones. Deactivate the

 

fax by pressing Stop/Exit. Try avoiding this problem by turning Easy

 

Receive to OFF. (See Easy Receive, page 6-3.)

 

 

 

 

Transferring a Fax Call to the MFC

If you answered at the MFC, press Black Fax Start and hang up

 

immediately. If you answered at an extension phone, press your Fax

 

Receive Code (default setting is

 

51). When your MFC answers, hang up.

 

 

 

 

 

 

Custom Features on a Single Line

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice

 

Mail, an alarm system or any other custom feature on a single phone line

 

with your MFC, it may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a custom

 

feature signal comes through on the line, the signal can temporarily

 

interrupt or disrupt the fax data. Brother’s ECM feature should help

 

overcome this problem. This condition is related to the telephone system

 

industry and is common to all devices that send and receive information on

 

a single, shared line with custom features. If avoiding a slight interruption

 

is crucial to your business, a separate line with no custom features is

 

recommended.

 

 

 

 

Printer Difficulties

 

 

 

Horizontal lines appear in Text or Graphics.

Clean the print head (See Cleaning the Print Head, page 23-10.). If you clean the print heads five times and the print has not improved, call Brother Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).

Scanning Difficulties

TWAIN Errors appear while scanning Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort® , click File Select Source, highlight the Brother TWAIN driver and click Select.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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