Troubleshooting

Printing difficulties (For MFC-7240) (continued)

Difficulties

Suggestions

The machine is not printing or has

Press Stop/Exit to cancel print jobs.

stopped printing.

As the machine cancels the job and clears it from the memory it may produce an

 

 

incomplete printout.

 

 

Scanning difficulties (For MFC-7240)

Difficulties

Suggestions

TWAIN or WIA errors appear when

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in

starting to scan. (Windows®).

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

 

Scan Settings, Scan or Get Photo and click Select to choose the Brother

 

TWAIN or WIA driver.

 

 

TWAIN or ICA errors appear when

Make sure the Brother TWAIN driver is chosen as the primary source. In

starting to scan. (Macintosh)

PageManager, click File, Select Source and choose the Brother TWAIN driver.

 

Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA

 

Scanner Driver.

 

See Software User’s Guide: Scanning a document using the ICA driver (Mac OS

 

X 10.6.x - 10.7.x).

 

 

OCR does not work.

Try increasing the scanning resolution.

 

(Macintosh users)

 

Make sure you have downloaded and installed Presto! PageManager from

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

 

 

Software difficulties (For MFC-7240)

Difficulties

Suggestions

Cannot install software or print.

(Windows® only)

 

Run the Repair MFL-Pro Suite program on the Installer CD-ROM. This program

 

will repair and reinstall the software.

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

printing.

same.

 

 

The machine does not print from

Try to reduce the print resolution. (See Software User’s Guide: Basic tab.)

Adobe® Illustrator®.

 

Paper handling difficulties

B

Difficulties

Suggestions

The machine does not feed paper.

If there is no paper, load a new stack of paper into the paper tray.

The LCD shows No Paper or a

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

 

stack over and put it back into the paper tray.

 

Reduce the amount of paper in the paper tray, and then try again.

 

(For MFC-7240)

 

Make sure that manual feed mode is not chosen in the printer driver.

 

Clean the paper pick-up roller. See Advanced User’s Guide: Cleaning the

 

paper pick-up rollers.

 

If the LCD shows the Paper Jam message and you still have a problem, see

 

Error and maintenance messages uu page 69.

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