If you are having difficulty with your machine
Important
•For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
•If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.
•If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
•If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.
•Using
Difficulties | Suggestions | |
Condensed print | Usually this is caused by a poor telephone connection. If your copy looks good, | |
Horizontal streaks | you probably had a bad connection, with static or interference on the telephone | |
line. Ask the other party to send the fax again. | ||
Top and bottom sentences are | ||
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cut off |
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Missing lines |
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Poor print quality | ||
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Vertical black lines when receiving | The corona wire for printing may be dirty. Clean the corona wire on the drum unit. | |
| (See Cleaning the corona wire uu page 60.) | |
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| The sender’s scanner may be dirty. Ask the sender to make a copy to see if the | |
| problem is with the sending machine. Try receiving from another fax machine. | |
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| If the problem continues, call Brother Customer Service at: | |
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Received faxes appear as split or | If the received faxes are divided and printed on two pages or if you get an extra | |
blank pages. | blank page, your paper size setting may not be correct for the paper you are using. | |
| (See Paper Size uu page 16.) | |
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| Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced | |
| incoming fax.) | |
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