Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Init Unable XX

The machine has a mechanical

(For FAX-2840 and MFC-7240 )

 

 

problem.

Received fax messages still in memory

 

 

 

will be lost when the machine is turned

 

 

 

off. See Transferring your faxes or Fax

 

 

 

Journal report uu page 74 before

 

 

 

disconnecting the machine so you will

 

 

 

not lose any important messages. Then,

 

 

 

turn the power switch off, wait a few

 

 

 

seconds, and then turn it on again.

 

 

 

Leave the machine for 15 minutes with

 

 

 

the power on.

 

 

 

(For FAX-2940)

 

 

 

Turn the power switch off, wait a few

 

 

 

seconds, and then turn it on again.

 

 

 

Leave the machine for 15 minutes with

 

 

 

the power on.

 

 

 

If the problem continues, call Brother

 

 

 

Customer Service.

 

 

 

 

 

Jam Inside

The paper is jammed inside the

(See Paper is jammed inside the machine

 

 

machine.

uu page 79.)

 

Jam Rear

The paper is jammed in the back

(See Paper is jammed at the back of the

 

 

of the machine.

machine uu page 76.)

 

Jam Tray

The paper is jammed in the paper

(See Paper is jammed in the standard paper

 

 

tray of the machine.

tray uu page 75.)

 

Manual Feed

Manual was selected as the

Place a sheet of paper in the manual feed

 

 

paper source when there was no

slot. (See Loading paper in the manual feed

 

 

paper in the manual feed slot.

slot uu page 11.)

 

 

 

 

 

No Paper

The machine is out of paper or

Do one of the following:

 

 

paper is not properly loaded in the

Refill the paper in the paper tray and

 

 

paper tray.

 

 

press Start.

 

 

 

 

 

 

Remove the paper and load it again.

 

 

 

Then press Start.

 

 

 

If the problem is not resolved, the paper

 

 

 

pick-up roller may need to be cleaned.

B

 

 

Clean the paper pick-up roller. (See

 

 

Advanced User’s Guide: Cleaning the

 

 

 

paper pick-up rollers.)

 

 

 

 

 

No Response/Busy

The number you dialed does not

Verify the number and try again.

 

 

answer or is busy.

 

 

No Toner

The toner cartridge is not installed

Pull out the drum unit. Take out the toner

 

 

correctly.

cartridge and then put it back into the drum

 

 

 

unit.

 

 

 

 

 

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