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| Troubleshooting |
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Error Message | Cause | Action |
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Init Unable XX | The machine has a mechanical | (For |
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| problem. | Received fax messages still in memory |
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| will be lost when the machine is turned |
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| off. See Transferring your faxes or Fax |
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| Journal report uu page 74 before |
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| disconnecting the machine so you will |
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| not lose any important messages. Then, |
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| turn the power switch off, wait a few |
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| seconds, and then turn it on again. |
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| Leave the machine for 15 minutes with |
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| the power on. |
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| (For |
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| Turn the power switch off, wait a few |
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| seconds, and then turn it on again. |
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| Leave the machine for 15 minutes with |
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| the power on. |
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| If the problem continues, call Brother |
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| Customer Service. |
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Jam Inside | The paper is jammed inside the |
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| machine. |
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Jam Rear | The paper is jammed in the back |
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| of the machine. |
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Jam Tray | The paper is jammed in the paper |
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| tray of the machine. |
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Manual Feed | Manual was selected as the | Place a sheet of paper in the manual feed |
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| paper source when there was no | slot. (See Loading paper in the manual feed |
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| paper in the manual feed slot. |
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No Paper | The machine is out of paper or | Do one of the following: |
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| paper is not properly loaded in the | Refill the paper in the paper tray and |
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| paper tray. |
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| press Start. |
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| Remove the paper and load it again. |
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| Then press Start. |
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| If the problem is not resolved, the paper |
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| B | |
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| Clean the paper | |
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| Advanced User’s Guide: Cleaning the |
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| paper |
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No Response/Busy | The number you dialed does not | Verify the number and try again. |
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| answer or is busy. |
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No Toner | The toner cartridge is not installed | Pull out the drum unit. Take out the toner |
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| correctly. | cartridge and then put it back into the drum |
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| unit. |
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