Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action |
|
|
Cartridge Error | The toner cartridge is not installed | Pull out the drum unit and remove the toner |
|
|
| properly. | cartridge, then |
|
|
|
| in the drum unit. |
|
|
|
|
|
|
|
Comm.Error | Poor telephone line quality | Send the fax again or connect the machine |
|
|
| caused a communication error. | to another telephone line. If the problem |
|
|
|
| continues, call the telephone company and |
|
|
|
| ask them to check your telephone line. |
|
|
|
|
|
|
|
Connection Fail | You tried to poll a fax machine | Check the other fax machine’s polling setup. |
|
|
| that is not in Polled Waiting mode. |
|
|
|
Cooling Down | The temperature of the drum unit | Make sure that you can hear the fan in the |
|
|
Wait for a while | or toner cartridge is too hot. The | machine spinning and that the exhaust |
|
|
machine will pause its current | outlet is not blocked by something. |
|
| |
| print job and go into cooling down | If the fan is spinning, remove any obstacles |
|
|
| mode. During the cooling down |
|
| |
| that surround the exhaust outlet, and then |
|
| |
| mode, you will hear the cooling |
|
| |
| leave the machine turned on but do not use |
|
| |
| fan running while the LCD shows |
|
| |
| it for several minutes. |
|
| |
| Cooling Down, and Wait for |
|
| |
| (For |
|
| |
| a while. |
|
| |
|
|
|
| |
|
|
|
| |
|
| machine so you will not lose any important |
|
|
|
| messages. Then, turn the power switch off, |
|
|
|
| wait a few seconds, and then turn it on |
|
|
|
| again. Leave the machine for 15 minutes |
|
|
|
| with the power on. |
| B |
|
| (For |
| |
|
|
|
| |
|
| Turn the power switch off, wait a few |
|
|
|
| seconds, and then turn it on again. Leave |
|
|
|
| the machine for 15 minutes with the power |
|
|
|
| on. |
|
|
|
|
|
|
|
Cover is Open | The front cover is not completely | Close the front cover of the machine. |
|
|
| closed. |
|
|
|
Cover is Open | The Control panel cover is not | Close the Control panel cover of the |
|
|
| completely closed. | machine. |
|
|
Cover is Open | The Control panel cover was | Close the Control panel cover of the |
|
|
| open when you loaded a | machine, then press Stop/Exit. |
|
|
| document. |
|
|
|
|
| 69 |
| |
|
|
| ||