Difficulties | Suggestions |
Documents do not feed or skewed | Clean the document feed rollers. See Advanced User’s Guide: Cleaning the |
documents. | document feed. |
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(For | You can load envelopes in the manual feed slot. Your application must be set up |
How do I print on envelopes? | to print the envelope size you are using. This is usually done in the Page Setup or |
| Document Setup menu of your application. |
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What paper can I use? | You can use thin paper, plain paper, bond paper, recycled paper, envelopes and |
| labels that are made for laser machines. (For details, see Acceptable paper and |
| other print media uu page 16.) |
| You can load envelopes from the manual feed slot. |
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There is a paper jam. | Clear the jammed paper. (See Paper Jams uu page 75.) |
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Difficulties | Suggestions |
Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
| paper could cause this problem. Try turning over the stack of paper in the |
| paper tray. |
| Make sure that you choose the Paper Type that suits the print media type you |
| are using. (See Acceptable paper and other print media uu page 16.) |
| Too little or too much humidity or extreme temperatures can cause the paper |
| to curl. (See General uu page 114.) |
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Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
| or the print media may be too thick or have a rough surface. (See Acceptable |
| paper and other print media uu page 16 and Software User’s Guide: Basic tab |
| (For |
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Printouts are too light. | If this problem occurs when making copies or printing received faxes, turn off |
| Toner Save in the machine menu settings. (See Advanced User’s Guide: |
| Toner Save.) |
| (For |
| Uncheck Toner Save Mode in the Advanced tab in the printer driver. (See |
| Software User’s Guide: Advanced tab.) |
| Adjust the Print Density by pressing Menu, 2, 1, 6 and then press c to make |
| the print darker. (See Advanced User’s Guide: Setting the Print Density.) |
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|
Difficulties | Suggestions |
The machine will not turn on. | Adverse conditions on the power connection (such as lightning or a power surge) |
| may have triggered the machine’s internal safety mechanisms. Turn the machine |
| off and unplug the power cord. Wait for ten minutes, then plug in the power cord |
| and turn the machine on. |
| If the problem is not solved, turn off the machine. Plug the power cord into a |
| different known working outlet and turn on the machine. |
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