Troubleshooting

 

Examples of poor print quality

Recommendation

 

 

Make sure that you use paper that meets our specifications. (See

 

 

Acceptable paper and other print media uu page 16.)

 

ABCDEFGH

Check the machine’s environment. Conditions such as high

 

abcdefghijk

temperatures and high humidity can increase the amount of

 

A B C D

background shading. (See Product Safety Guide: Choosing a

 

location.)

 

a b c d e

 

Clean the drum surface. (See Advanced User’s Guide: Cleaning

 

0 1 2 3 4

 

the drum unit.)

 

Gray background

Put in a new toner cartridge. (See Replacing the toner cartridge

 

uu page 55.)

 

 

Put in a new drum unit. (See Replacing the drum unit

 

 

uu page 62.)

 

 

Make sure that you use paper that meets our specifications.

 

 

Rough-surfaced paper or thick print media may cause this

 

 

problem. (See Acceptable paper and other print media

 

 

uu page 16.)

 

 

Make sure that you choose the appropriate media type in the

 

 

printer driver (for MFC-7240) or in the machine’s Paper Type

 

 

menu setting. (See Acceptable paper and other print media

 

 

uu page 16 and (for MFC-7240) Software User’s Guide: Basic

 

 

tab.)

 

Ghost

(For MFC-7240)

 

Choose Reduce Ghosting mode in the printer driver. (See

 

 

 

 

Software User’s Guide: Improve Print Output.)

 

 

Put in a new toner cartridge. (See Replacing the toner cartridge

 

 

uu page 55.)

 

 

Clean the drum surface. (See Advanced User’s Guide: Cleaning

 

 

the drum unit.)

 

 

Put in a new drum unit. (See Replacing the drum unit

 

 

uu page 62.)

 

 

The fuser unit may be contaminated. Call Brother Customer

 

 

Service.

 

 

Make sure that you use paper that meets our specifications.

B

 

Rough-surfaced paper may cause the problem. (See Acceptable

ABCDEFGH

paper and other print media uu page 16.)

 

Clean the corona wire and the drum unit. (See Cleaning the

 

abcdefghijk

 

A B C D

corona wire uu page 60 and Advanced User’s Guide: Cleaning

 

the drum unit.)

 

a b c d e

 

The drum unit may be damaged. Put in a new drum unit. (See

 

0 1 2 3 4

 

Replacing the drum unit uu page 62.)

 

Toner specks

The fuser unit may be contaminated. Call Brother Customer

 

Service.

 

93