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| Troubleshooting |
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| Sending faxes |
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Difficulties | Suggestions |
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Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
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| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
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| (See Advanced User’s Guide: Cleaning the machine.) |
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Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
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says RESULT:NG. |
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| If you are sending a |
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| Verification Report, your machine may be out of memory. To free up extra |
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| memory, you can turn off fax storage (see Advanced User’s Guide: Changing |
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| Remote Fax Options), print fax messages in memory (see Advanced User’s |
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| Guide: Printing a fax from the memory) or cancel a delayed fax or polling job (see |
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| Advanced User’s Guide: Checking and canceling waiting jobs). If the problem |
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| continues, ask the telephone company to check your telephone line. |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the Compatibility setting to Basic(for VoIP). (See |
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Sent faxes are blank. | Make sure you are loading the document properly. (See Loading documents |
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Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
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| on the glass strip. (See Advanced User’s Guide: Cleaning the machine .) |
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| Handling incoming calls |
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Difficulties | Suggestions |
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The machine ‘hears’ a voice as a | If Easy Receive is set to On, your machine is more sensitive to sounds. It may |
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CNG tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
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| and respond with fax receiving tones. Deactivate the machine by pressing |
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| Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy |
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Sending a fax call to the machine. | If you answered on an external or extension telephone, press your Fax Receive |
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| Code (default setting is l51). When your machine answers, hang up. |
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Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, |
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| an answering machine, an alarm system or other custom feature on a single |
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| telephone line with your machine, it may create a problem sending or receiving |
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| faxes. |
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| For Example: If you subscribe to Call Waiting or some other custom service and |
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| its signal comes through the line while your machine is sending or receiving a fax, | B | ||
| the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature | |||
| should help overcome this problem. This condition is related to the telephone |
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| system industry and is common to all devices that send and receive information |
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| on a single, shared line with custom features. If avoiding a slight interruption is |
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| crucial to your business, a separate line with no custom features is recommended. |
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| Menu access difficulties |
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Difficulties | Suggestions |
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The machine beeps when you try to | If FAX |
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access the Setup Receive and |
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Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available |
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Setup Send menus. |
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only when the machine is in FAX mode. |
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